Job Description

Requisition ID: 178902

Tangerine is Canada\'s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It\'s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada\'s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

The Manager, Business Analyst primary role is responsible for the implementation, administration and support of Tangerine\'s Business Analysis Community of Practice. The Manager, Business Analyst will have involvement across the entire portfolio of initiatives (in different aspects of Delivery Framework specifically Agile or Hybrid) and guides their overall requirements delivery of high level business solution approach. The incumbent will work across technology and business, driving the execution delivery of requirements gathering, business processes mapping, processes re-engineering, and will provide support in facilitating business and technology collaborations for continuous improvement of end-to-end service delivery. The Manager, Business Analyst will also drive and oversee the process of specifications refinement as required to support the delivery of Tangerine technical solutions requirements.

The Manager, Business Analyst possesses broad technical knowledge of technology services, interdependencies between processes and how technology services are provided internally within the business unit or for business clients accessing those services while considering business implications of application to the current and future business environment. The Manager, Business Analyst will report directly to the Senior Manager of Business Analyst in the Marketing & Digital Product Experience (DPX) Department.

WHAT YOU WILL BE DOING:

• Work with the Scrum Masters/Product Owner, Technology Owner as well as Project Owner/Sponsor/Manager and Channel Heads in outlining product roadmap, vision and /or scope.
• Provide management oversight to stakeholder requirements and the delivery of relevant information, documentation and artifacts to stakeholders.
• Overall execution of the preparation, completion and compliance of business requirements based on business needs.
• Monitor the execution of delivering requirements to ensure they are in accordance with Business Analysis Best Practices
• Oversee \'Self-Directed Programs\' execution to advance as well as streamline Business Analysis Logistical and Administrative activities in support of the Operational Model
• Provide support to work-streams in challenging situations (resource / release challenges, cross-team communication)
• Oversee requirements elicitation activities including interviews, document analysis, requirements workshops, surveys, user acceptance criteria specifications, use cases, scenarios, business analysis and workflow analysis.
• Work with the Core Delivery Teams to identify, anticipate, assess, manage and resolve issues and risks related to requirements\' activities and deliverables.
• Work collaboratively with Business and Technology staff to develop and maintain thorough knowledge of product, system and process capabilities, ensuring precise communications between technology and stakeholders, technical compatibility and user satisfaction.
• Serves as the conduit between the business, external vendor and technology through which requirements flow.

DO YOU HAVE THE SKILLS THAT WILL ENABLE YOU TO SUCCEED IN THIS ROLE? - WE\'D LOVE TO WORK WITH YOU IF YOU HAVE:

• 10+ years of demonstrated experience in complex high-volume, customer-oriented business environment, with at least 5 years in managing teams or projects
• Comprehensive and working knowledge of both Software Development Lifecycle (SDLC) methods specifically Agile or hybrid
• Extensive experience with aligning stakeholders and communicating information that enables leaders, teams and stakeholders to have transparency on the underlying issues and potential solutions in varying settings including workshops, small group sessions or one-on-one meetings
• Expertise in business analysis as well as project management disciplines/protocols (IIBA / PMP certification is an asset)
• Solid knowledge in product and service linkages, interfaces and interdependencies among core applications systems
• Effective leadership skills, logical thinker, step oriented problem solving both proactive and reactive
• Able to work independently with focus on time management to meet deadlines
• Ability to deliver seamless execution whether on-site or remote
• Very strong organizational sense and effective time and priority management with a sense of urgency
• Excellent verbal and written communication skills and the ability to interact professionally with diverse groups, managers and subject matter experts and ability to negotiate (able to express oneself clearly and concisely both verbally and in writing) effectively to manage delivery and coordination of complex activities

WHAT\'S IN IT FOR YOU?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don\'t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

*Tangerine employees participate in Scotiabank\'s pension & benefits programs (available to permanent employees)

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Scotiabank