Job Description

The Company

TK Elevator is one of the world's leading elevator companies with unique engineering capabilities. Our innovative, efficient and reliable vertical transportation systems have been moving people in Canada for nearly half a century. Our capabilities include high-quality, customer-focused service as well as individual maintenance and modernization packages. Our highly skilled technicians efficiently service a multi-brand portfolio consisting of more than 1.2 million units under maintenance. We're reshaping the elevator industry and transforming cities into the best places to live.


The Shared Services Manager is responsible for overseeing administrative functions of the Service & Mod lines of business in the Toronto & GTA branch. This Manager will lead a team of administrators that provide efficient & effective administrative support operations that align to standard work processes.

What we expect

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Your r

esponsibilities

Lead and manage the branch administrative team, ensuring consistency in processes, workflows, and priorities. This includes recruiting, performance management, coaching, mentoring, and providing continuous development opportunities to optimize team performance. Drive process improvements within administrative operations to enhance efficiency and accuracy. Ensure all processes align with company standards and internal control policies, with a focus on accurate invoicing, timely data entry, and proper documentation. Oversee the accuracy of invoicing, ensuring all billing is in line with corporate policies. Collaborate closely with the Corporate Collection Team to address billing discrepancies, monitor performance, and ensure prompt resolution of any outstanding collection issues. Foster effective communication and collaboration with Finance, Sales, HR, Collections, and Service Operations. Ensure smooth administrative support to field operations and align processes across departments to achieve company goals. Ensure timely and accurate communication with HR regarding employee changes such as new hires, promotions, terminations, and status updates, maintaining consistency across all HR-related processes. Monitor labour and hour reports to ensure accuracy in work hours, overtime, and adherence to company policies. Provide actionable insights for process improvements related to workforce management. Supervise administrative tasks related to service contracts, invoicing, and work order processing. Ensure that all data is entered accurately into Salesforce, Oracle, and other internal platforms. Maintain organized documentation and records for audits and compliance reviews. Ensure all administrative functions comply with corporate policies, safety regulations, and industry standards. Handle escalated customer inquiries related to administrative or billing issues, ensuring timely and effective resolution to enhance customer satisfaction. Prepare and present regular reports on administrative performance, accounts receivable, labour tracking, and other key metrics. Use data analysis to identify trends and areas for improvement, driving continuous improvement initiatives. Lead regular meetings with the administrative team to review priorities, address challenges, and ensure continuous improvement. Represent the administrative function in branch and regional meetings, providing updates and insights on operational areas.

Who we are looking for

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Your qualifications

Bachelor's degree in Accounting, Finance, Business, or a related field. Minimum 5 years of administrative management experience, preferably in a service-oriented or technical industry. Proven leadership skills with experience in managing a team, driving performance, and fostering a culture of continuous improvement. Strong proficiency in Microsoft Office Suite (Excel, Outlook, Word). Strong analytical skills with the ability to assess data, identify trends, and implement process improvements. Excellent communication skills, both written and verbal, with the ability to interact effectively with various stakeholders. Ability to thrive in a fast-paced environment, managing multiple priorities and adapting to changing demands. Experience in the elevator, construction, or mechanical service industry is an asset. Knowledge of Salesforce and Oracle is highly desirable.

What we offer

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