Job Description

JOIN OUR TEAM!At Couche-Tard/Circle K, our mission is simple: to make our customer\xe2\x80\x99s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 16,000 stores in 29 countries, serving almost 9 million customers every day. In total, more than 150,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey\xe2\x80\x99s going, we can help you get there. Are you ready to grow your career? Let\'s grow together!Manager, HR Shared Services - CanadaDepartment: Human ResourcesLocation: Laval, QC (4204 boulevard Industriel, H7L 0E3)Hybrid work: 3 days at the office and 2 days remotelyType of employment: Permanent, Full Time (40 hours)WHAT YOU\xe2\x80\x99LL DOExcited to embark on a journey with us? Here\'s a breakdown of the key responsibilities in this role:

• Serve as a subject matter expert on the HR Services, benefits, time off, leave of absence administration and payroll operations.
• Provide end-to-end case management including engaging the employees, vendors, work location and other stakeholders.
• Ensure that on-going leave of absence administration and management meets service delivery standards and ensures compliance with all applicable laws.
• Maintain a positive work environment that\xe2\x80\x99s encourages engagement, supports high performing teams and rewards people based on performance.
• Manage the performance of teams through insightful communications, regular 1:1\xe2\x80\x99s, team meetings and reward and recognition programs.
• Develop, implement, and monitor performance standards for team members. Provide feedback, training, and performance management as needed.
• Provide oversight and intervention for escalated questions between Advisor, BU Management and HR teams to ensure a satisfactory outcome.
• Respond to escalations, providing root cause analysis and recommendations. Develop remediation plans and drive to resolution with minimal guidance from Manager.
• Provide training to staff to ensure that all protocols are followed under legal, regulatory and company policy.
• Provide professional development opportunities to the Canadian GCN/HR Services Team to ensure they maintain competency and compliance with legal, regulatory, and corporate policy.
• Provide management oversight for overall program performance and day to day service delivery.
• Consult with business unit HR and leadership teams on cases where the leave program or policies are silent or unclear and provide guidance where needed.
• Proactively identify opportunities and make recommendations for enhancements to policies and procedures.

• Help prepare communications, training and resource materials.
• Assist the Head of in forecasting staffing needs and recommending administrative efficiency strategies.
• Manage and oversee the Canadian administration of benefits.
• Manage and oversee the Canadian employee service center for HR Services
• Maintain confidentiality of sensitive information.

WHAT YOU\xe2\x80\x99LL NEEDWe want you to join our team! Here\'s what we\'re looking for:Education

• Bachelor\xe2\x80\x99s degree OR equivalent progressive experience in HR call centre, Benefits and Absences in lieu of a degree.

Experience:

• 5+ years of progressive experience in managing HR customer/employee service centers, specifically a subject matter expert in benefits and absence in Canada.

Knowledge and skills:

• Organized, detail oriented and able to manage multiple priorities;
• Proven ability to handle fast-paced environment and multiple priorities;
• Must be able to regularly exercise discretion, handle conflict and be firm when required;
• Ability to communicate effectively and work collaboratively with third party service providers and all levels of employees in both French and English.
• Must be willing to travel occasionally and work beyond standard office hours.

Language skills

• Bilingualism required (French and English), both written and spoken, as the person will be called upon to serve English-speaking regions.

WHY YOU SHOULD WORK HERE:At Couche-Tard/Circle K, we believe that our team members are the heart and soul of our business. When you join us, you\'re not just getting a job \xe2\x80\x93 you\'re becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference. Here\'s why you\'ll love working with us:Benefits package:

• Group Insurance Program: Stay healthy and happy! Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long-term disability, life insurance, health spending account)
• Pension Plan: Plan for your future and retire with peace of mind with our pension plan, helping you build a secure financial future.
• Share Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Couche-Tard/Circle K.
• Paid Time Off: Recharge and rejuvenate with paid time off, including vacation days, sick days, and personal days to help you maintain a healthy work-life balance.

Additional Perks:

• Employee Discounts: Enjoy exclusive discounts on our products and services, making it even easier to fuel up and stock up on your favorite goodies.
• Training and Development: Grow your skills and advance your career with access to ongoing training and development opportunities, including workshops, seminars, and online courses.
• Recognition and Rewards: We celebrate our team\'s achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication.
• Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential.
• Scholarship Program: Invest in your education and future success with our scholarship program, available not only to our employees but also to their children. We\'re committed to supporting your lifelong learning journey and empowering you to achieve your academic and career goals.

INTERESTED? You are only a few clicks away from joining an exceptional company! Visit our careers page at to submit your application. We can\'t wait to hear from you!At Couche-Tard/Circle K, we\'re committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity. We welcome individuals from all backgrounds and walks of life to join our team and contribute their unique perspectives and talents.We thank all candidates for their interest in this position. Please note that only selected candidates will be contacted for further steps in the hiring process.#LI-LK1#Global Capabilities Network \xe2\x80\x93 GCNCouche-Tard / Circle K valorise la diversit\xc3\xa9 et de l\xe2\x80\x99inclusion et vise \xc3\xa0 cr\xc3\xa9er un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employ\xc3\xa9s au succ\xc3\xa8s de notre entreprise. En tant qu\'employeur qui s\'engage \xc3\xa0 respecter l\'\xc3\xa9quit\xc3\xa9 en mati\xc3\xa8re d\'emploi, nous encourageons les candidatures les plus diverses afin de pouvoir nous doter d\xe2\x80\x99un effectif vari\xc3\xa9 et repr\xc3\xa9sentatif de nos clients et des communaut\xc3\xa9s que l\xe2\x80\x99on sert. Des accommodements sont disponibles sur demande pour les candidats qui participent \xc3\xa0 tous les aspects du processus de s\xc3\xa9lection.

Circle K