Job Description

• Job ID: 38178
• Job Category: Human Resources
• Division & Section: Social Development, Finance & Admin, Community Safety & Wellbeing
• Work Location: City Hall, 100 Queen Street West
• Job Type & Duration: Full-Time, Permanent Vacancy
• Salary: $112,000.00 - $144,200.00
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 26-May-2023 to 11-June-2023

The City of Toronto is taking steps to strengthen public safety by building alternative community safety programs. This work will contribute to the implementation of the Toronto Community Crisis Service, advancing City Council\'s policing reform actions, and identifying further alternative models of community safety.

The Management Consultant will provide management consulting services to support management at Social Development, Finance Administration division. You will be part of a team that develops strategic, evidence-based policies and programs that support divisional priorities and are responsive to emerging needs. This involves leading/supporting continuous improvement initiatives in the practice areas of: strategy development and planning; quality assurance, program and service review and improvement; business process review; customer service improvement; performance measurement; and benchmarking and reporting of results.

Major Responsibilities:

• Provides client-driven, valued-added management consulting services to the implementation of the Toronto Community Crisis Service in the following areas: business processes and workflows, to improve the efficiency and effectiveness of operations, establish service standards, assist in implementing required changes, and utilize performance measures to monitor the improvements achieved.
• Applies quality improvement concepts and techniques such as Lean and Six Sigma to define an improvement opportunity, measure existing process performance, map and analyze the process to determine root causes of poor performance, identify, test and implement a solution to the problem, and monitor the improved process to ensure that implemented improvements are sustained.
• Shapes and defines consulting projects and corporate continuous improvement initiatives in consultation with clients and key stakeholders, determines focus, scope, objectives, methodology, activities and timing.
• Implement detailed plans and recommend policies and procedures regarding program specific requirements.
• Coordinates strategic social policy development and planning activities involving other orders of government, other City divisions, community agencies, residents and other stakeholders to meet identified regional, city-wide, divisional and community social and economic needs.
• Provides oversight and accountability to research and community engagement budgets, ensuring that expenditures are controlled and maintained within approved budget limits.
• Provides analysis, policy formulation, coordination, briefing notes, presentations and advice to senior managers regarding decisions and recommendations for programs, services, performance and corporate issues at both a strategic and operational level.
• Lead stakeholder engagement, leadership alignment, and communication based on stakeholder assessment to make recommendations to senior management for implementation of a new service plan.
• Identify innovative and resourceful approaches, concepts and methods of analyzing complex, and competing issues to make recommendations for with service system improvements.
• Provide advice to senior management through the development of detailed and timely strategic planning assignments, including the preparation of planning materials, reports, briefing notes and presentations as required for the project sponsors.
• Support management in assessing and devising solutions from a pragmatic and objective perspective.
• Be a divisional representative and bring analysis and conclusions forward to internal and external stakeholders, chair meetings and promote systematic discussion.
• Lead and/or support project steering committees and lead interdepartmental teams and working group in the development and application of policies, the identification of a range of options for operations, policies, information systems and management practices, and the assessment of the implications and viability of each option, and recommend changes to support management priorities and functions, and strengthen internal controls.
• Develop, implement and maintain systems for collecting, monitoring and reporting program performance, supporting decision-making and meeting the reporting requirements for Senior Management and City Council.
• Develop analytical tools and associated performance measurement documentation, including procedure manuals, and provide training sessions and formal presentations where appropriate.
• Analyze and communicate risks from the timely collection of policy, program and performance data so that mitigation strategies may be developed.
• Develop innovative, effective methods of presenting service system information (i.e., dashboards, scorecards, reports, etc.) to senior management and key stakeholders
• Collaborate with and support Strategic Public and Employee Communications and divisional management on developing and executing the communication efforts across multiple channels to promote the goals and benefits of the projects.
• Foster and maintain cooperative working relationships within and external to the organization; establish and maintain contact with professionals in related fields to ensure skills, knowledge and practice are current.
• Support individual projects by providing advice and guidance regarding project governance, management and benefits realization.

Key Qualifications: * Extensive experience in strategic policy analysis, evaluation frameworks and performance measures with an emphasis on social services setting.

• Considerable project management experience with the ability to work with a team both within the division and with other divisions and agencies, meet competing priorities and handle multiple tasks concurrently.
• Considerable experience in organizational design and restructuring, change management and the use of quality assurance and performance excellence techniques.
• Considerable experience in developing and implementing programs and policies through leadership of program evaluation, data analysis and effective strategic planning initiatives.
• Considerable experience in conducting research and developing options, recommendations and reports that support decision-making processes.
• Post-secondary education in a discipline pertinent to the job function, such as Business Administration, Public Administration, Public Policy or combined equivalent of education and experience.
• Demonstrated analytical skills in accessing and reviewing business processes to identify options, best practices and opportunities to improve service delivery.
• Ability to research, analyze and synthesize legislation, provincial guidelines, financial and resource issues, organizational models and operational impacts into defensible policies, procedures and/or program proposals.
• An understanding of municipal service delivery models, and the City\'s finances.
• Excellent written and oral communication skills, presentation skills to deal effectively with city and provincial staff, city councillors, and senior management and to chair meetings that include members from all organizational levels.
• Exceptional interpersonal and negotiation skills with the ability to establish positive working relationships, develop solutions, and interact and communicate effectively with divisional and agency staff, other municipalities and orders of government and members of the public.
• Proficiency with business software including MS Access, Excel, PowerPoint and Word.
• Knowledge of the legislative framework for the decision-making process of municipal council.
• Familiarity with relevant legislation and standards including legislation in the area of Occupational Health and Safety.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City\'s commitment to .

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. . Learn more about the City\'s .

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