Job Description

Meet Benevity

Benevity\'s award-winning corporate purpose software empowers companies and their people to take social action on the issues and causes they care about. Through giving, volunteering, grantmaking and positive actions, we help 940+ clients (and counting!) build better cultures and engage their employees and customers to create greater social and business impact. We\'re also one of the first B-Corps in Canada, meaning we\'re as committed to purpose as we are to profits. The CS Support groups are an integral part of the Benevity ecosystem, laser focused on elevating and enriching the experience we provide to client administrators, our end users, and non-profits from all over the world. We have an unwavering commitment to create positive change through our \'Goodness Ecosystem\', and to help amazing companies, individual donors, and causes create meaningful impact. To help support our goal of creating amazing experiences for end users, client administrators, and causes, we are seeking a Managed Services Coordinator who is passionate about quality service, meeting our service level objectives, and improving our processes along the way. Please note: this is a 12 month term role What you will do:

• Reviews data for approval based on alignment with a client\'s standards and policies
• Resolves discrepancies using standard communication practices
• Returns incomplete documents to submitter where applicable
• Takes a proactive approach and demonstrates an ability to efficiently manage your workload
• Responsible for monitoring and maintaining service levels as well as keeping management well-informed on the status of the client queues
• Creates custom and specific documentation, presentations, and training sessions for the internal team, as required
• Utilizes data to identify trends in match and volunteer submissions, and makes specific recommendations to leadership on improving operational processes and/or user experience as a result
• Completes general administrative functions as required by management

What you bring

• Excellent English comprehension, written and verbal communication skills
• Highly motivated and can work well independently, on task-based items
• Proficient computer and technology skills
• Basic mathematical skills
• Ability to problem solve when requests go awry
• Strong Microsoft Excel skills
• An eye for details - noticing discrepancies and errors within data
• Ability to recognize patterns across multiple transactions
• Effective time management skills
• Ability to remain focused
• Comfortable with repetitive tasks
• Patience
• Multi-lingual will be considered an asset.

Discover your purpose at work If you\'re a passionate problem solver and want to put your skills to use helping the world\'s coolest companies do more good in the world, Benevity is the place for you. You\'ll be part of a team with a 99% client retention rate \xe2\x80\x94 the highest in the SaaS space \xe2\x80\x94 so you can learn and grow with the best. You\'ll get that competitive salary, flexible health benefits, mental health support, a generous bonus program, stock options, a hybrid office/home work environment and so much more. Plus, Benevity\'s very own MyGoodness program inspires our people to donate, volunteer and take action for the causes and issues they care about. If you want meaning, purpose and growth, you belong at Benevity.

Join a company where DEIB isn\'t a buzzword

The diverse backgrounds, experiences, skills and passions of our people make it possible for us to keep innovating as the market leader in our space. Diversity, Equity, Inclusion and Belonging are part of Benevity\'s DNA. You\'ll see the impact of our massive investment in DEIB daily\xe2\x80\x94from our Black Employee Network making space for us to have difficult conversations to our Pride events and the exceptional diversity on our leadership and tech teams. We strive to build a strong culture of Belonging so that every Benevity-ite feels included and can thrive as their authentic selves \xe2\x80\x94 in a place where everyone has an equitable opportunity to shine! Here at Benevity, we are committed to creating a culture of belonging and that starts with a fair and accessible hiring process. Any candidates with disabilities who may require accommodations throughout the hiring or assessment process, are encouraged to reach out to accommodations@benevity.com. If you want to feel seen, heard and celebrated, you belong at Benevity.