Job Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.


Calgary Housing (CH) is a wholly-owned subsidiary of the City of Calgary. CH is a purpose-driven social enterprise and the largest housing operator in Calgary, providing safe and affordable housing to more than 27,000 Calgarians. The Maintenance Administrator will be an important contributor and change champion to help us reach our ambitious vision to be the best - for our residents, our employees, and our city. Primary duties include:

Monitor and respond to a variety of maintenance requests (for example: plumbing, HVAC, electrical, residential repairs, and renovations), assign work orders to internal staff or external contractors as required, and follow-up to ensure an immediate response in emergency situations. Create detailed schedules for move outs and renovations. Track and schedule non-emergency plumbing and heating shut downs. Diagnose and trouble shoot maintenance problems with residents over the phone. Coordinate with trades, staff, contractors and residents to schedule repairs. Provide support to tenants with questions about unit maintenance and lease requirements. Create work order and purchase order follow-up reports and investigate those that have not yet been invoiced. Provide building maintenance and management support to supervisors.

Qualifications

A High School diploma or equivalency (e.g. GED) plus job related course work and at least 3 years of relevant experience in a property maintenance, construction or property management setting. An intermediate level of proficiency with Microsoft Office (Excel, Outlook and Word) and strong keyboarding skills (50 words per minute). A valid Class 5 Driver's Licence (or provincial equivalent) with no more than 6 demerits and the use of a personal vehicle for business purposes. Applicants must be eligible for appointment as a Commissioner for Oaths. The following will be considered assets: + Experience working with vulnerable populations and diverse communities.
+ Experience in a government or regulated environment.
+ De-escalation, Conflict Resolution and Mental Health First Aid training.
+ Previous scheduling and/or dispatching experience.
+ Knowledge of the Residential Tenancy Act of Alberta (RTA), Freedom of Information and Protection of Privacy (FOIP), and the Alberta Minimum Housing Standards.
+ Experience working with confidential and sensitive information.
+ Knowledge of Computerized Maintenance Management Systems and/or Yardi.
Well-developed communication skills along with strong analytical and problem solving skills. The ability to work in a fast paced, high volume customer service environment with changing priorities. Strong conflict management skills and the ability to effectively deal with stressful situations.

Working Conditions:

High volume office environment with potential exposure to verbally abusive situations.

Pre-employment Requirements

A security clearance and Vulnerable Sector Search (VSS) will be conducted. Applicants will be tested for appropriate skills. Successful applicants must provide proof of qualifications.


Union: CUPE Local 38
Business Unit: Calgary Housing

Position Type: 1 Temporary (up to 22 months)
Location: 200, 2535 3 Avenue SE

Compensation: Pay Grade 8 $37.77 - 50.50 per hour
Days of Work: This position works a 5 day
work week with 1 day off in a 3 week cycle.

Hours of work: Standard 35 hour work week

Audience: Internal/External
Apply By: June 2, 2025

Job ID #: 312087