Job Description

About UsPantos Logistics Canada Inc. provides top global logistics solutions to over +1,000 clients in services areas of Ocean, Air, E-Commerce, Trucking, Customs Brokerage, Warehousing and Cargo Projects. The companys expertise includes custom brokerage, storage, and in-bound/out-bound TRANSPORTATION via various modes of transport, including Sea Freight, Air Freight, Truck Freight, and Express.POSITION SUMMARYThis role is responsible for daily operations management, transportation expense optimization, logistics customer service, and appointment management.PRINCIPAL RESPONSIBILITIESCarrier Performance Management:

• Performance management - on-time execution, traffic claims, capacity coverage, recovery options
• Ensure carriers are adhering to customer requirements
• Customer delivery escalations

Transportation Expense Optimization:

• Manage mode/carrier tender criteria for load planners to optimize based on schedule, service and cost targets
• Spot rate management

Logistics Customer Service:

• Coordinate with load planners and appointment team to track delivery status
• Analyze patterns of Logistics performance failures by region or customer and develop solutions to improve
• Collaborate with SCM to manage key priorities through to final delivery execution
• Manage home delivery/swap orders

Appointment Management:

• Manage execution for appointments, ensuring SLAs are maintained
• Develop relationships with key customers for improved support on appointment requests

Load planning Management:

• Ensuring loads are built in timely manner in TMS
• Optimizing load consolidation and managing load planning team

Return booking Management:

• Managing return booking team, to ensure RA (return authorizations) are being created in timely manner

KNOWLEDGE, SKILLS, AND ABILITIES

• University Degree in Business, Finance, or Supply Chain
• 5+ years of relevant experience
• Excellent communication skills
• Excellent organizational skills with high attention to detail
• Ability to meet deadlines, prioritize and maintain flexibility in a fast-paced, changing environment
• Finance/Accounting key principles
• Proficient in using Microsoft Office suite (Excel proficient)
• Supply Chain and/or Logistics certifications also an asset

SALARY

• $60K to $65K

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.Job Types: Full-time, PermanentBenefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Overtime pay

Experience:

• relevant logistics: 5 years (preferred)

Work Location: Hybrid remote in North York, ON M9L 2X6