Job Description

Description and Requirements

Superior Propane is dedicated to enhancing residential, commercial and industrial customer value with unique energy solutions that include leading technical and safety expertise, and professional equipment sales, installation and maintenance. We are committed to surpassing your expectations by delivering best in class customer service and turnkey solutions for all your energy and service needs. Superior Propane employs over 1400 employees and delivers over 1.2 billion litres of propane annually.

Reporting directly to the General Manager of Customer Operations, the Logistics Manager - Delivery (\xe2\x80\x9cDelivery Manager\xe2\x80\x9d) will have responsibility for the delivery of the company\'s products and the quality and productivity of the Delivery logistics team. Emphasis will be placed on Customer Delivery management and fiscal accountability. A key component will be the development of sound and progressive staff development initiatives to ensure a fully competent and motivated work force to meet the challenges of today and the future.

This role will support and embed Superior Propane\'s vision, mission, values and goals by ensuring that all business and people practices, policies and processes are applied consistently in support of excellent customer service and ease of doing business. Superior Propane offers a great working environment and a competitive compensation and benefits package, including a pension and savings plan.

KEY ACCOUNTABILITIES

• Collaborate and liaison with Customer Operations management team and team members, regional managers and field staff to obtain feedback and incorporate strategic improvements in delivery and logistics to boost customer satisfaction and optimize every customer\'s experience with Superior Propane.
• Oversee and manage day-to-day operations of the delivery logistics planners (\xe2\x80\x9cDelivery Coordinators\xe2\x80\x9d) and delivery administrators.
• Be an active member of and contributor to the Regional Management Team.
• Resolve problems impacting customer service.
• Assist in sales & marketing activities to drive incremental service work and meet customer satisfaction levels.
• Ensure operations have the resources and equipment available to meet customer requirements.
• Participate in the recruiting, training and retention of his/her direct reports
• Monitor industry activity and recommend proactive and reactive responses.
• Review, monitor and evaluate the team and individual achievement of key performance indicators including but not limited to asset and resource utilization, management of overtime expenses and the achievement of customer service standards.
• Develop and maintain positive business relationships within the industry and with suppliers and customers
• Conduct employee performance reviews, succession planning for direct reports and maintain positive employee engagement.
• Re-enforce safety in all aspects of delivery. Ensure appropriate training is provided to support this fundamental aspect of dispatch.
• Champion the importance of working within the Superior Way Management Operating System.
• Act as an escalation point and work to remove obstacles encountered by Delivery Coordinator. Develop and foster a collaborative approach among the team to proactively resolve issues and troubleshoot problems.

QUALIFICATIONS

• A minimum of five (5) years of operational management, preferably in an energy related environment.
• A post-secondary graduate. Training in logistics is an asset.
• A practical, hands-on individual with experience in both technical and business operations leadership, preferably involving service operations and logistics.
• A proven success record of effective people management.
• Guided by business objectives and good management practices and possess a strong customer service focus.
• Well-developed interpersonal and communication skills and the ability to work effectively in a team environment.
• Project and functional leadership ability is essential.
• The ability to function effectively at all levels, internally and externally.
• Well-developed decision making and strategic thinking skills as well as highly developed analytical skills, sound judgement and problem solving abilities are required.
• Able to work as part of a national team as well as independently, possessing a high degree of initiative, energy, common sense, and logical thinking.
• Advanced computer skills, including Excel, Access, and Outlook.

"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at to let us know how we can enhance your experience."

Superior Propane