Job Description

LODGE STAFF

Our SLNC Lodge Staff are the first point of contact in many cases for our membership, and guests. Applicants must have exceptional communication skills, have a positive attitude and work in a dynamic and often fast paced collaborative team environment. Other requirements include being prepared for the physical demands of the job and available to work through the holidays.

Reports to:

Director of Operations & Guest Services Lead

Schedule:

October 27, 2025 to April 7, 2026

Competitive Wage:

SLNC pays a rate of $19.75/hr

SKILLS AND QUALIFICATIONS:

Working knowledge of nordic skiing and ski area operations Energetic and outgoing personality Experience with registration and POS systems Ability to take direction and manage multiple tasks Demonstrated problem solving skills and ability to think and act independentl

y

Ability to function in a team environment Good computer skills (POS, website, spreadsheets)

Occupational First Aid Level 1

or equivalent is required (Sovereign Lake can provide training) Superior communications skills in working with team members and the public

Physically fit

- able to lift and/or pull 30 lbs and stand for long periods of time

GENERAL RESPONSIBILITIES:

Administrative:

Handling cash and conducting daily cash outs independently Operating POS for ticket sales and retail purchases Assisting customers with online ticket sales Book lessons when required Creating, processing & printing of gift certificates Ensure effective and organized documentation of rentals and waxing services Monitoring, answering and referral of general telephone, web or email inquiries Represent frontline staff on a

Joint Health and Safety Committee

Facilities Management:

Carry out daily maintenance of facilities General clean-up, snow shoveling, wood chopping/restocking, and garbage pick-up Operating quads and snowmobiles Standard janitorial duties Restocking of product Responding to First Aid Emergencies (often outside for extended periods of time) Aiding with clean up or take down of a special program events Ensuring appropriate rental equipment is issued to all patrons

Customer Service:

Participating as part of the front counter customer service team Provide friendly and prompt customer service at all times Selling tickets, food and merchandise, renting equipment, managing reservations for lessons and special events Providing information about products, trails and upcoming events Identifying customer service issues and resolving them where possible Identifying chronic systems issues or staffing problems and communicating them to the Guest Services Lead or Director of Operations
Please submit a CV to Gareth Ainslie, Director of Operations

admin@sovereignlake.com.

One Lodge Staff position available that includes a specialized role of Volunteer Coordinator. Additional Job description available upon request.

Job Types: Full-time, Part-time

Pay: $19.75 per hour

Expected hours: 16 - 40 per week

Benefits:

Casual dress Company events Discounted or free food Flexible schedule On-site parking Store discount
Work Location: In person