Job Description

About Leela Thermal House

Leela Thermal House is a premium wellness destination offering elevated thermal, hydrotherapy, massage and relaxation experiences. We pride ourselves on exceptional guest service, immaculate spaces, and a calm, professional team environment.

Position Overview

We are seeking a

Location Manager

to oversee the daily operations of our facility while also serving as a welcoming presence at the front desk. This is a

hybrid role

that balances guest-facing responsibilities with management, ensuring smooth operations, high-quality standards, and outstanding guest satisfaction.

The Location Manager reports directly to the

General Manager

and plays a key role in maintaining operational excellence across all areas of the location.

Key Responsibilities

Front Desk & Guest Experience

Greet guests warmly and ensure a seamless check-in and check-out experience Address guest questions, concerns, and feedback with professionalism and care Monitor and maintain high levels of guest satisfaction

Daily Operations & Management

Oversee day-to-day operations of the location Manage scheduling and staffing needs to ensure proper coverage Supervise, support, and manage staff performance Conduct quality control checks of thermal rooms and all general areas

Facility & Inventory Management

Perform regular inventory counts and manage supply ordering Ensure rooms meet cleanliness, safety, and brand standards Conduct routine pool testing and maintain accurate records

Reporting & Communication

Communicate regularly with the General Manager regarding operations, staffing, and guest feedback Report issues, trends, and improvement opportunities proactively
Availability Requirements

Must be available to work weekends

Must be available for emergency coverage as needed

, including unexpected staffing shortages or facility issues
Qualifications

Previous experience in hospitality, wellness, spa, or facility management preferred Strong leadership and team management skills Excellent communication and customer service abilities Highly organized with strong attention to detail Comfortable balancing front desk responsibilities with operational oversight Ability to problem-solve and remain calm in a fast-paced environment
What We Offer

Competitive compensation Supportive team environment Opportunities for growth within a wellness-focused organization A calm, professional, and guest-centered workplace Store discounts and wellness program
Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

Mileage reimbursement On-site parking Store discount Wellness program
Work Location: In person