Job Description

About Us:TST-CF Express is Canada's leading provider of time sensitive, less than truckload (LTL) North American transportation services. Since 1928, we\'ve offered unparalleled quality service and customer support, while utilizing the most current technology available to the industry.We are looking for Linehaul Dispatch Supervisor who will be Reporting to the National Linehaul Manager, this position is responsible for the planning, dispatching and managing the National Linehaul network. The Dispatch Supervisor will be expected to plan, organize, and implement the operational logistics of the organization, establish work schedules/procedures, resolve work-related issues, and coordinate with other departments where necessary. The Dispatch Supervisor will also be required to lead, direct and coach a group of highway drivers.Responsibilities

• Manage the day-to-day operations of the Linehaul Dispatch Department, as well as assist with P&D dispatch duties,
• Planning, forecasting and dispatching of linehaul schedules
• Providing direction to assigned group of company drivers, 3rd Party Carriers and Owner operators across Canada/ Cross Border/ USA and coordinating with SAIA Gateways.
• Ensure that service levels meet and or exceed the needs of our customers,
• Review issues with the drivers (safety concerns, customer complaints, service failures, etc.), holding drivers accountable for their performance.
• Scheduling highway drivers based on daily volumes (cancel highway bids, schedule agency drivers).
• Authorization of payroll and driver overtime (Start times/Waiting Time/No Lunch/Extra Miles/Trip Sheet Audit)
• Call outside 3rd Party Carriers dependent on rates and outsource work when business needs arise,
• Review operational efficiencies and effect change as necessary to maintain a high level of customer satisfaction and cost efficiencies (empty miles, waiting time, overtime, out-route miles, 3rd Party carriers)
• Recommend, implement and maintain performance and productivity measurements,
• Communicate professionally with internal and external customers to resolve service issues in a timely manner and provide customers with status updates,
• Customs compliance, including setting up ACI and ACE, setting up bonds, FDA, etc., to avoid penalties and fines.
• Schedule roadside repairs for equipment, taking defective equipment out of service.
• Monitor and balance the equipment between the terminals across the ON/PQ and SAIA gateways.
• Ensure the drivers and carriers follow Company Safety Policies and Procedures (HOS, MTO, DOT, TDG, CBA, CLC, etc.)
• KPIs include but are not limited to On-Time Arrival and Departure of Linehaul schedules, Empty Miles, Overtime, Waiting Time, and Load Factor.
• Coordinating vehicle accidents and/or incidents involving company employees and equipment (Accident or incident report/ Police Report/ Rescue Plan/ WSIB witness statements, etc.)
• Other duties as reasonably assigned.

Qualifications

• Minimum 3 years of supervisory experience in a transportation dispatch environment,
• Experience supervising employees in a unionized environment
• Strong leadership and management skills,
• Strong analytical, organizational and problem-solving skills,
• Customer service oriented,
• Proven ability to multi-task and prioritize tasks,
• Professional verbal and written communication skills in English (bilingual in French is an asset),
• Computer literate with sound knowledge of Gmail and Excel,
• Ability to work flexible hours (afternoons, evenings and weekends) as necessary,
• High School Education or equivalent (Post-Secondary education in a related field is considered an asset),
• Knowledge of Transportation Operating Systems (AS400, ELDs)
• Knowledge of MTO, DG, DOT, and CLC Regulations

Interviews will be determined by the applicants qualifications, experience and information supplied on the resume. Only qualified candidates will be contacted for an interview.TST-CF Express is a division of TFI International. Please indicate in your cover letter if you do not wish your resume to be considered for other positions that you may be qualified for.TST-CF Express is committed to Employment Equity and encourages applications from all qualified individuals, including aboriginal peoples, persons with disabilities and visible minorities.Job Types: Full-time, PermanentBenefits:

• Company pension
• Extended health care
• Life insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Linehaul Dispatcher: 3 years (preferred)
• LTL Freight: 3 years (preferred)
• Transportation industry: 3 years (preferred)

Work Location: In person