Job Description

Join our dynamic team as a Technical Support Specialist and become the essential link between cutting-edge technology and user satisfaction! In this energetic role, you will provide proactive IT support, troubleshoot complex technical issues, and ensure seamless computer management across diverse operating systems and network environments. Your expertise will empower users to operate at their best, fostering a productive and innovative workplace. We are committed to offering a paid position that values your technical skills and dedication to exceptional customer service.

Deliver prompt and effective technical support to end-users via help desk platforms such as ServiceNow and Jira, ensuring issues are resolved efficiently. Troubleshoot hardware and software problems across various operating systems including Windows, macOS, and Linux, maintaining high standards of service quality. Manage computer hardware components, including desktops, laptops, peripherals, and network devices like LANs (Local Area Networks), VPNs (Virtual Private Networks), firewalls, and switches. Assist with computer management tasks such as OS installations, updates, configurations, and routine maintenance to optimize system performance. Diagnose and resolve network connectivity issues related to LAN setups, wireless networks, or VPN access to ensure secure remote connectivity for users. Support IT infrastructure components by monitoring servers, managing BMC Remedy tickets, and assisting with system upgrades or troubleshooting network hardware failures. Collaborate with cross-functional teams using tools like Help Desk software (ServiceNow), Jira, or other ticketing systems to track issues from initiation through resolution. Provide guidance on cybersecurity measures including firewall configurations and basic security protocols to protect organizational data. Document all support activities thoroughly in ticketing systems for transparency, accountability, and future reference. Communicate technical information clearly to non-technical users with patience and professionalism to enhance customer satisfaction.

Proven experience in technical support roles with a strong understanding of computer hardware and software troubleshooting. Expertise in managing various operating systems including Windows, macOS, and Linux environments. Solid knowledge of computer networking concepts such as LAN setup, VPN configuration, firewalls, and network security protocols. Familiarity with IT support tools like ServiceNow, Jira, BMC Remedy or similar ticketing platforms for efficient issue tracking. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for documentation and communication purposes. Ability to troubleshoot software issues related to operating systems or applications effectively. Experience supporting desktop environments with skills in operating system installation, configuration, and maintenance. Knowledge of IT infrastructure components including servers, switches, routers, and security devices like firewalls. Strong communication skills with the ability to explain technical concepts clearly to diverse audiences. Customer service orientation with a proactive attitude towards resolving user issues promptly. Embark on a rewarding career where your technical expertise makes a real difference! We value your commitment to excellence in IT support while offering opportunities for growth within a vibrant organization dedicated to technological innovation and exceptional service delivery.
Job Types: Full-time, Fixed term contract
Contract length: 3 months

Pay: $17.20-$37.78 per hour

Expected hours: 37.5 per week

Application question(s):

CompTIA A+ or Google IT Support Microsoft Modern Desktop Administrator Associate HDI Support Center Analyst (HDI-SCA) or Customer Service Representative (HDI-CSR)
Language:

English (required)
Licence/Certification:

Class G Licence (required)
Willingness to travel:

25% (required)
Work Location: Hybrid remote in Toronto, ON M6P 3T1