Job Description

Vidir Solutions Inc., Elevating Careers and Community

"We rise by lifting others" - Robert Ingersol

Working at Vidir is about more than just being an employee; we work hard and we genuinely care about others while we do it. We encourage continuous growth, diversity, and lifting others up. We live by the Code of Vidir HEROICS, our shared set of values and the way they shape our decisions and actions to turn every day into an epic opportunity to elevate to the next level. At Vidir, you're part of the family and this is our family culture.



What makes a Vidir Hero? Someone who sets and achieves goals, sees creative solutions, keeps others safe, and uses their powers to elevate others. Our team at Vidir is made up of individuals who help others do what they do best. Whether that's creating a perfect precision weld or designing the next dynamic solution in automated material handling, our team members know that what they are doing every day is helping someone else be successful as well. With world class automation products in every industry and in over 45 countries across the globe, Vidir offers you a chance to be innovative and to set and achieve high standards in your career as you advance at one of Canada's Top Small and Medium Business Employers. As one of Manitoba's Top Employers a career at Vidir will help you find meaning in Mondays!



Our mission is to "

Make the world's products safely accessible". We are looking for caring, curious, creative individuals, who are continuously growing to join our team of Vidir Hero's.

THE OPPORTUNITY

Become a Vidir Hero at our

Arborg, MANITOBA

facility.

Level up your career as a

Technical Support Specialist - 1

This is a hands-on, customer-facing support role--

not an IT helpdesk position.

Your day-to-day involves diagnosing mechanical and electrical issues, walking customers through solutions, and coordinating with internal teams when needed to ensure timely resolutions.

Responsibilities:

"

The World needs more of who you were made to be.

" - Joanna Gaines


Act as the first point of contact for support inquiries, providing a friendly, professional experience for every customer. Schedule service and coordinate with service partners to ensure timely and organized support. Maintain accurate and detailed records of customer interactions, service requests, and technician updates for future reference and reporting. Troubleshoot basic technical issues using step-by-step guides and predefined procedures. Leverage your mechanical knowledge to assess issues and help guide customers toward a resolution. Triage incoming calls by identifying the level of support required--resolving what you can and forwarding complex issues to senior Technical Support Specialists. Provide exceptional customer service rooted in our HEROICS values--demonstrating honesty, empathy, responsibility, ownership, inclusion, community spirit, and a commitment to safety in every interaction.

Qualifications:

Customer Service Experience - Prior experience in a customer-facing role is strongly preferred. You should be comfortable communicating with a wide range of customers and managing expectations professionally, especially in a support or service environment. Troubleshooting Experience

(Non-IT)

- Hands-on experience diagnosing and resolving mechanical and electrical issues related to HMI (Human-Machine Interface) systems and machine components.

This role does not involve IT support or computer network troubleshooting.

Understanding of machinery function and physical interfacing is key. ERP System Knowledge - Experience using Enterprise Resource Planning (ERP) software, such as SAP, Microsoft Dynamics, or similar, is an asset. You'll use these tools to log service requests, track customer history, and manage workflow. Strong Communication Skills - Excellent verbal and written communication skills are essential. You must be able to clearly explain technical issues to customers with varying levels of understanding and document service interactions accurately. Computer Literacy - Proficiency in using standard office software (e.g., Outlook, Word, Excel) and the ability to learn and adapt to new programs quickly is essential for success in this role.

How to Apply

Apply through our website at www.vidirsolutions.com/careers


Please note this is a technical support role focused on mechanical and electrical equipment, not an IT helpdesk or network support position.

Accommodations

Vidir Solutions Inc. is committed to meeting the accessibility needs of all individuals in accordance with The Accessibility for Manitobans Act and the Manitoba Human Rights Code. Should you require accommodation during the recruitment and selection process, please let us know.

Love Where you work - Live where you love:

You lift others every day--now it's time to take your own growth to the next level! At Vidir, we truly care about your family and well-being. We encourage open conversations about work/life balance and offer flexible options to support you.



We regularly review our salary and benefits to ensure we all rise together. Our benefits include a 95% maternity leave top-up for up to seventeen weeks and up to $1,000 annually for mental health practitioner coverage.



We also offer exciting perks like free tickets to sporting events, financial support for your child's summer camp, and fun, family-friendly events at venues like aquatic centers, theatres, and recreational facilities--because we believe recognition and celebration are part of a great workplace. Our locations offer a unique opportunity to enjoy more time in nature and less time dealing with traffic and city stress. Curious about where we're located? Just ask! It's time to rise together and help manufacture a brighter future with us!



Explore our company and products at www.vidirsolutions.com.



Find out about the Vidir experience at www.youtube.com/watch?v=LpIXnfj6Q8c

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Experience

PreferredERP System Knowledge Trouble Shooting Experience Customer Service Experience
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Behaviors

PreferredFunctional Expert: Considered a thought leader on a subject Innovative: Consistently introduces new ideas and demonstrates original thinking
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Motivations

PreferredJob Security: Inspired to perform well by the knowledge that your job is safe Goal Completion: Inspired to perform well by the completion of tasks * Growth Opportunities: Inspired to perform well by the chance to take on more responsibility