Job Description

**Internal job title: Lending Specialist**

We are seeking talented, dynamic individuals who are looking for a career in a fast-paced team oriented environment.

Your role within the Centralized Lending team is vital to Fairstone's commitment to be best-in-class service for our customers, as our customers are at the center of everything we do. You will support customers and internal/external partners with a variety of sales and service of our loan products through inbound, outbound calls and digital channels.

In addition, you will be supported with professional development and encouraged to further develop an exciting career with us at Fairstone, while delivering exceptional value to our business, our customers' lives and to our communities of which we serve.

What do we have to offer:

• An opportunity to build your customer service and sales skills
• A great work environment located in the heart of downtown and easily accessible by public transit
• Paid training
• Competitive base salary
• Shift premiums on certain evening shifts
• Incentive plans
• A comprehensive benefits program
• Employee discounts
• Employee engagement activities

Your work life:

• Guaranteed 40 hours a week
• Department flex hours:

• Monday to Friday 9am - 9pm
• Saturday & Sunday 9am - 6pm

What will you be doing:

• Handle all customer inquiries and applications coming through our different marketing channels, inbound, outbound and digital
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion and confidentiality
• Achieve assigned goals and business objectives by promoting financial solutions and completing application and loan processes in a timely, compliant and accurate manner
• Connect personally with customers to effectively gather information during the loan application process to identify additional financial needs
• Be a team player by respecting coworkers, staying committed, and keeping everyone current on the status of your daily activities
• Servicing existing customers by reviewing accounts and available products to better serve them

Support various corporate strategic initiatives as needed by:

• Adjusting daily work activities to support the requirements of company initiatives
• Adapting to meet unique process flows, scheduling, expectations, technology, etc.
• Providing feedback to test, learn and refine processes/technology

Qualifications:

• High school diploma or equivalent preferred
• Business related post-secondary education, an asset
• 0 - 2 years of experience in sales and/or customer service
• Preference given to those with directly relevant sales/lending experience
• Excellent English and French communication skills, both written and verbal (fluently bilingual in English and French)
• Adapts easily to new technology as required
• Must be able to work flexible hours including evenings and weekends
• Authorized to work in Canada
• Ability to organize, prioritize and manage time in a fast-paced environment
• Must work well independently, as well as within a team environment.
• Strong sense of ethics

What's in it for you?

At Fairstone, we offer all our permanent employees:

• A minimum of 3 weeks paid vacation (prorated to your start date)
• Wellness days
• Employee referral program $2000.00 or more.
• Great Benefit Program (flexible health and dental benefits, access to virtual health care provider Dialogue, pension plan and much more!)
• Ongoing Learning and development Training
• Tuition Assistance Programs
• Paid volunteer day and organized volunteering event across the country
• A growing company with potential for personal growth and career advancement.
• And Much more.

If you're seeking a role with a growing business that values employee development, Fairstone is the right place for you!

Come join our team!

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Whether you're seeking first-time employment or are making a career change, Fairstone has the internal support to help our team members grow and succeed.

Time Type: Full time

Job Type: Permanent