Job Description

Crosner Legal is a dynamic, plaintiff-side litigation firm with offices in California, Washington and Illinois. We are dedicated to fighting for the rights of individuals in complex legal matters. Our practice focuses on consumer rights class actions, data privacy litigation, wage & hour class actions, and general employment law claims. Our team is passionate about seeking justice for our clients, and we are looking for a dedicated professional to join us in our mission.

Position Summary

We are seeking a highly motivated and empathetic Legal Intake Specialist to join our team remotely from Canada. As the first point of contact for our potential clients, you will play a critical role in our firm's success. You will be responsible for managing all new inquiries, gathering essential information, and ensuring a seamless and compassionate experience for individuals seeking legal help.

The ideal candidate has experience in a legal intake role, particularly with plaintiff-side litigation, and is comfortable working independently in a fast-paced environment. This position requires working full-time hours that align with our firm's Pacific Time Zone (PST/PDT) schedule.

Key Responsibilities

Manage a high volume of inbound inquiries from potential clients via phone, email, and web forms. Conduct initial screenings of potential clients to determine if their situation falls within our firm's practice areas. Gather and accurately document critical information about potential cases, including key facts, timelines, and contact details. Communicate with potential clients in a professional, empathetic, and respectful manner, ensuring they feel heard and valued. Enter and maintain detailed, accurate records of all communications in our case management software (CRM). Schedule initial consultations between qualified leads and our legal team. Collaborate closely with attorneys and paralegals to ensure a smooth handoff of qualified cases for further review. Perform follow-up communications with potential clients as needed.

Qualifications & Skills

Must be based in Canada and legally eligible for employment. Ability to work full-time hours aligned with the Pacific Time Zone (e.g., 9:00 AM - 5:00 PM PST). Minimum of 1-2 years of experience in a legal intake role or a similar client-facing position within a law firm.

Direct experience with plaintiff-side litigation intake (consumer, employment, etc.) is strongly preferred.

Exceptional verbal and written communication skills in English. Strong active listening and interpersonal skills, with a genuine ability to show empathy and build rapport. Meticulous attention to detail and outstanding organizational skills. Tech-savvy with proficiency in using CRM/case management software, Microsoft Office, and other standard office technology. A proactive, self-motivated individual who can work independently and manage their time effectively in a remote setting.

What We Offer

100% Remote Position:

Work from the comfort of your home.

Competitive Compensation:

A salary commensurate with your experience.

We Cover Expenses:

We provide all necessary equipment, including a company laptop and phone. We also offer reimbursement for job-related expenses, including a monthly internet stipend.

Supportive Team Environment:

Join a collaborative and mission-driven team dedicated to making a difference.

Meaningful Work:

Be the crucial first step in helping individuals access justice.
Job Type: Full-time

Pay: $40,000.00-$60,000.00 per year

Education:

Secondary School (preferred)
Work Location: In person