Job Description

The Learning Systems Administrator in The North West Company (NWC) supports the People Development team in its design, development and deployment of learning, talent and training resources through our People Development platforms. You will support the full life cycle of company training programs through the activation, coordination and tracking of all training events, learning activities, assessments and evaluations. You will collaborate with People Team (HR) team members, vendors, subject matter experts, operations teams, to develop and continuously improve the administration of People Development systems and how they support our people in all roles across NWC.

Joining NWC gives you the opportunity for growth and development throughout the company, a competitive salary and benefits package, and to be part of a dynamic and diverse culture.

NWC is a leading retailer to under-served rural communities and urban neighbourhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out northwest.ca for more information.

Your Role:

• Administration

• Maintain enterprise-wide learning and people development systems
• Collaborate cross-functionally with other People, IT and Operational teams to enhance data connections and validity
• Provide technical support to users within learning and people development systems
• Liaise with learning and people development vendors to build / strengthen relationships, uncover opportunities for improvement, and guide cost management strategies
• Provide recommendations to ensures current and future licensing needs are aligned with our budget
• Support enterprise-wide people teams with management and administration of learning and people development systems
• Reporting and analysis

• Administer ongoing dashboard reporting (KPIs) for People Development
• Produce one-off reporting requests to the business as required.
• Act as point of contact to ensure training activities are tracked and reported on as required.
• Present recommendations on key trends in training, talent development and engagement.
• User Experience

• Support the communication, onboarding, and awareness and user experience across People Development Systems.
• Administer and support the permissions and access to learning and people development systems.
• Ensure users/learners have timely access to learning and people development systems.
• Technology and Innovation

• Support any system updates are tested, validated and released as required.
• Provide recommendations for continuous improvement and efficiency opportunities across all people development systems.
• Support the testing and learning of pilots of new processes, systems and tools.
• Support technology integrations and any data linking (i.e. API, SSO) with current or future systems.

Desired Skills & Experience:

• Knowledge of Learning Management Systems.
• Proficient in MS Office including Outlook, Excel, Word and PowerPoint.
• Experience with business intelligence software, database management, HTML, web design are considered assets.
• Experience in support of API and other systems integrations considered an asset.
• Experience providing software or end user support.
• Knowledge of process mapping.
• Excellent verbal-writing communication and interpersonal skills, with a demonstrated ability to provide superior customer service
• Demonstrated ability to handle multiple tasks without direct supervision, while paying strong attention to details
• Comfortable working in an ambiguous environment with changing conditions, needs, and competing deadlines.
• Second language an asset.

Location: NWC Training Centre - 657 Century Street, Winnipeg MB (on-site)
Reports to: Manager, People Development (Learning Experience)

We create a collaborative and constructive culture by:

Being Enterprising Committing to our Customer Working with Passion Leading and Developing Others Demonstrating Respect and Inclusivity Building Trust
The North West Company is committed to inclusion and diversity and encourages applications from all candidates including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.

A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however only those selected for an interview will be contacted.

For Internal Applicants Only:

Salary Grade: C0R006

Note: All employees must have a minimum of one year of service in their current position prior to applying for other positions unless authorized by their current manager. Prior to applying, an internal employee also MUST obtain a written endorsement email from their current Manager or Manager - once - removed and provide this to the recruitment team before they can be considered for opportunities. This opportunity adheres to the Corporate job posting guidelines.

The North West Company