Job Description

Company Description

Founded in 2006, Kensington Tours is a privately held company that has been rapidly growing for the past few years. We are a multi-award-winning luxury tour operator offering tailor-made, private-guided experiences to the world\xe2\x80\x99s most extraordinary destinations. Anchored by an industry-leading team of 150+ destination specialists, we deliver curated travel experiences for the most discerning clients. The success of Kensington Tours has been its ability to provide customized tours for each and every client in a market with increasingly sophisticated consumer knowledge and a heightened search for \xe2\x80\x9cauthenticity of experience.\xe2\x80\x9d We do this with our pioneering technology platform that allows the company to connect tour experts all over the world into a single, streamlined database and booking engine. Kensington strives to surprise and delight at every turn with authentic, extraordinary and unexpected experiences. Our brand promise - to create the experience that changes the life.



The Learning and Development team is looking for a Learning Specialist to join our rapidly growing department. You\xe2\x80\x99ll play a critical role in ensuring that every team member has the knowledge, skills, and tools to achieve their goals and be a successful member of the Kensington Tours team. You will be vital to the success of the business through the creation and delivery of ongoing training.

What You Will Be Doing:

• You will spend about 50% of your time on training facilitation, and 50% on content development. Miscellaneous administrative tasks will round out the job requirements.

• Training Facilitation:

• Provide in-person and hybrid training to new hires (Destination Experts) in weeks 1-4 of their onboarding.
• Deliver training to other internal/external audiences through instructor-led approaches, demonstrations and workshops in-person or online.

• Content Development:

• Design, build, and curate learning solutions and knowledge resources for different internal and external audiences.
• Develop quality learning content for remote and classroom training including lesson plans, participant materials, practical exercises, engaging activities, training handouts, e-learning, and evaluations.
• Work collaboratively across the organization, at all levels, to establish and champion a culture of learning.

• Learning Administration:

• Support usage of the LMS by publishing digital learning content, maintaining learning assets and user databases.
• Maximize employee usage of the Learning Management System through content curation, revisiting LMS best practices and the configuring of the LMS for ease of navigation and employee development.
• Maintain communications, registrations, completions, evaluations; review and report LMS activity, noting trends and providing analysis.

Qualifications

What You\xe2\x80\x99ll Bring to the Team:

• You have exposure to learning design frameworks and models (ex. ADDIE) or a willingness to learn.
• Facilitation experience or relevant on-the-job experience and are comfortable facilitating learning experiences to a diverse audience.
• Strong communication, interpersonal, presentation and leadership skills required for communicating to all levels within the organization.
• You have a basic understanding of LMS operations and how to manage user enrolments and courses and pull reports.
• You have a high degree of personal accountability and excellent organizational and time management skills.
• You can be in-office as needed for in-person training.

Organizational skills and ability to work on projects independently

Additional Information

What You\xe2\x80\x99ll Get In Return:

• A competitive salary and bonus eligibility.
• Exposure to various departments within the Organization and a chance to demonstrate your skills and abilities.
• Eligibility for staff travel benefits.
• A strong emphasis on work/life balance.
• The chance to join a hard-working and collaborative team, with opportunity for coaching and professional growth.
• The opportunity to get to know each new face that walks through our doors and have a direct impact on their experience at Kensington Tours

We thank all candidates for their interest however only those selected for an interview will be contacted.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

Kensington Tours