Job Description

Description :

About connectFirst Credit Union

As a credit union, we\'re different than a bank - and we like it that way.

At connectFirst, we spend our days helping our members achieve their financial aspirations through a community-focused approach to banking that\xe2\x80\x99s true to our co-operative principles. You\xe2\x80\x99re our member, not a number. We\xe2\x80\x99re your neighbours and your partner. Over 80 years ago we started from humble beginnings. Through the years, we\xe2\x80\x99ve grown to become one of Alberta\xe2\x80\x99s leading financial institutions through a desire to connect the dots between your dreams, your goals, your community, and your financial wellness and we echo these desires through our new, consolidated connectFirst brand.

We believe that banking is about more than money - it\xe2\x80\x99s a cornerstone of every vibrant community and that our members should expect us to positively impact the financial success and viability of the communities that we call home. We invest meaningfully in the potential and well-being of our employees, and what matters most to our members. We have honest conversations about real things, as real people. Our members are owners, they have a say in how we operate, they earn dividends on common shares and investment shares, and they have access to an extensive array of financial products and services.

• Our mission: Make money make a difference.
• Our vision: Do what\'s right for every member.
• Our values: Think big, act local, take charge, and make it easy.

We\xe2\x80\x99re committed to providing remarkable experiences to our members, our communities, and our employees, and we\xe2\x80\x99re proud to be regarded as one of the best:

• Named among Canada\xe2\x80\x99s Most Admired Corporate Cultures\xe2\x84\xa2 by Waterstone Human Capital
• Recipient of Canada\xe2\x80\x99s Best Managed Companies award for 21 consecutive years
• $12.3 billion book of business (Deposits=45%, Loans=43%, Wealth Management=10%, Syndicated Loans=2%)
• 750 employees
• $585 million in Member\'s equity

Key Accountabilities:

• Reviews and evaluates training initiatives to ensure they are consistent with the direction of the organization.
• Partners with business leaders and critical stakeholders to understand their learning and development objectives to inform a solutions roadmap. Focuses on deliverables and business priorities. Manages expectations of service and understands key performance drivers.
• Models excellent service by establishing goals and implementation plans to achieve high quality deliverables. Monitors progress, manages risk and confirms key stakeholders are kept informed about progress and expected outcomes.
• Demonstrates high levels of professional knowledge and quickly assimilates new knowledge. Keeps up-to-date with current learning and development trends.
• Conducts research to provide recommendations which can be implemented in programs/initiatives.
• Consults with senior leaders to gain sponsorship, approval, and engagement in executing the determined learning and development strategy.
• Develops, maintains, and facilitates training programs to support employee career growth and development.
• Measures and analyzes the effectiveness of training through ROI assessment.
• Measures and assesses the transfer of knowledge to participants.
• Supports the development, implementation, and maintenance of departmental initiatives/programs.
• Supports the implementation of the established annual business plan for the department.
• Remains current on organizational practices, policies, procedures and legislative requirements; identifying areas requiring clarification or improvement and referring to management for further action.
• Supports the development and promotion of the organization\xe2\x80\x99s culture, mission, vision, and values through course content and facilitation.
• Acts as a resource to other staff within the department.
• Builds collaborative working relationships with staff external to the department and external networks within area of specialization.

Experience and/or Educational Requirements:

• 4 - 6 years experience in adult learning, human resources, or project management.
• Completed a relevant degree or designation program.
• Approximately 2+ years of experience in providing advisory services in a number of the following change enablement areas: Change Management, Learning Strategies, Training and Development, Instructional Design, Stakeholder Management.
• An equivalent combination of education and experience may also be considered.

Skills and Competencies:

• Strong computer skills in Microsoft Office applications and ability to learn other programs; experience with Articulate applications is an asset.
• Excellent communications skills; both written and verbal.
• Strong critical thinking and analytical skills.
• Excellent organizational and multi-tasking skills.
• Excellent attention to detail.
• Strong presentation skills.
• Excellent interpersonal skills and an ability to work effectively and build relationships at all levels in an organization.
• Ability to manage diverse stakeholders.
• Strong problem-solving skills and ability to identify root causes.
• Ability to work independently in an unstructured and fast paced environment.
• Works collaboratively in team environment (knows when to lead and when to follow).
• High level of motivation and a self-starting attitude.
• Ability to think outside the box, thrives on new challenges.

Qualified applicants are invited to apply online.

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

For more information on Connect First Credit Union Careers, please visit

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