Job Description

Hi there! Thanks for stopping by \xf0\x9f\x91\x8b

Are you actively looking for a new opportunity? Or just checking the market? Well\xe2\x80\xa6 you might just be in the right place!

We are looking for a Customer Growth Specialist with a background in sales, golf, and account management to join our Golf team. In this role you will generate new sales opportunities with existing clients / users of the Lightspeed Golf software, and solidify our reputation as the best customer experience team in the industry.

What you\'ll be doing:

• Demonstrate and inform existing clients on software opportunities, modules and integrations.
• Nurture and manage your pipeline of sales opportunities.
• Collaborate with Account Managers and Product Adoption Specialists to identify accounts at risk and prevent churn.
• Conduct regular health checks with key accounts to ensure customer satisfaction and high NPS.
• Achieve and surpass monthly, quarterly and annual sales quotas
• Identify opportunities for upselling and cross-selling additional Lightspeed products and services to existing customers, collaborating with the sales team to drive revenue growth.
• Foster strong relationships, ensuring open lines of communication, sourcing own leads from our existing customer base.
• Provide training and educational resources to customers to help them maximize the value of Lightspeed\'s products and services.
• Work closely with cross-functional teams, including sales, marketing, product development, and support, to align efforts and ensure a cohesive customer experience.

And a little bit of....

• Engage with customers from NPS & CSAT surveys
• Keep up to date with industry best practices
• Conduct scope calls (when needed) pre-sale to determine customer requirements and set up needs
• Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren\'t strictly within the scope of your role

What you\'ll need to bring:

• Golf industry knowledge.

Previous experience in the customer success, account management, or a related role, preferably in the software or technology industry. * Strong communication and interpersonal skills.

• Customer-focused with a passion for delivering exceptional service.
• Ability to adapt to a fast-paced, dynamic work environment.
• Proficiency in relevant software and CRM tools (Hubspot)

What\'s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
• Genuine career opportunities in a company that\'s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

\xe2\x80\xa6 and enjoy a range of benefits that\'ll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Linkedin learning
• Volunteer day

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you\'re proud to come to every day. For a glimpse into our world check out our .

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal\'s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed\'s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montr\xc3\xa9al, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our .

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