Job Description

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This is about you. Your attitude, passion, and potential. When you join our corporate office team, you can expect to be a part of something big. Whether in Finance, Marketing, Payroll, IT or Design, you will find yourself working alongside the industry's best talent. As individuals, we are ambitious and driven, curious and engaged. Together, we are a high-performing team committed to each other's development and growth, and the success of over 45 Restaurant locations throughout North America.

What does this mean for you? It means if you're looking for a place to meet your potential, we'd like to meet you. Your journey starts here.

As a Learning Content Designer, you will be a key member of the Learning and Development team. In this role, you will be responsible for helping to craft, architect, design and execute the JOEY University concept and program, which includes; the School of Culinary Arts, Business Management and Hospitality.

Responsibilities

• Design and develop course content including, but not limited to, measurable learning objectives, scenarios, simulations, audio scripts, progress checks, performance evaluations, reference glossaries and knowledge assessments
• Develop instructional design processes which are creative, learner-centered, performance-based training materials through multiple formats including self-service written resources, interactive eLearning, video, Instructor-Led Training (ILT) and more
• Support with the production of copy-write material in learning resource materials
• Coordinate and support in facilitation of course execution
• Identify learning development needs mapped to business outcomes, targeted audiences, and timelines by partnering with Operation business leaders, subject matter experts (SMEs), program managers and other key stakeholders
• Expert in learning creation, utilize multiple avenues (centralized content to crowdsourced content) to generate content that is effective and productive.
• Utilize ADDIE, SAM, Kirkpatrick and other recognized models to rapidly design, develop and publish engaging course content and learning activities for Instructor-Led Training, online and virtual delivery with continuous evaluation/improvement cycles for the course content
• Stay up to date on the latest research and trends in the industry, consolidating information from the market, customers, and industry leaders as well as our own store-led training teams to better develop and enhance content.
• Revise course content based on data illustrating ROI or efficacy of training modules
• Contribute to continuous improvement of instructional design and training processes
• Coach and consult operation leaders on curriculum and content development

Requirements

• 2-4 years of experience in content copy-writing, instructional design and facilitation coordination in learning
• Hospitality experience is preferred
• Program or project management experience an asset
• Expertise in designing, developing, planning, implementing, and assessing training for operations, technical teams, and organizations
• Exemplifies adult learning implementation and driving performance through impactful training
• Proficient in selecting proper learning solutions based on learner needs
• Proven ability to communicate difficult concepts and processes using clear and simple language and visual aids
• Illustrates experience designing and developing training materials in all formats including ILT (Instructor-Led Training), e-learning and video
• Demonstrates an understanding of eLearning development tools such as Captivate, Articulate Studio/Storyline, Adobe Photoshop/Illustrator or Flash
• University degree or equivalent preferred
• This is a full time office-based role

Competencies

• You value honesty and humility. You have integrity and do what you say.
• You approach life with fearless determination & a sense of fun.
• You are creative, risk-taking, visionary and cutting edge. You choose to lead.
• You contribute to a strong culture and are committed to the team.
• You are passionate about quality and professionalism.
• You are a networker and create strong relationships internally and externally.

Benefits

• Extended health plan
• Industry partner incentives
• Mental and Physical health support plans
• Tuition & Education and Professional Accreditation subsidies
• Recruiting & Referral bonus programs
• Ongoing Leadership Development Courses
• Enjoy 50% off Food & Beverages at any JOEY Restaurant, LOCAL Public Eatery, Saltlik Steakhouse or Earls Restaurant location
• Pursue personal and professional development, through a Coaching Partnership. Being paired with a coach will give you ongoing support and feedback so that you are able to pursue your life goals.

About the JOEY Restaurant Group

The JOEY Restaurant Group has been family-owned and operated since 1992 and has grown into an iconic multi-concept brand throughout North America with continued growth and expansion into 2030. We are known for developing high-performing future leaders who thrive in a performance-driven, rewards-based coaching culture. Our environment is challenging and fast-paced, and we understand that it's not for everyone. It is, however, ideal for those who are looking to grow and learn and unleash their full leadership capabilities.

Through industry-recognized training and education programs, future leaders at the JOEY Restaurant Group attain the skills and training they need to become world-class restauranteurs. Learning in a fast-paced environment has its challenges, and those who succeed are driven, persistent, and willing to show humility. Through our culture of people development, the majority of our leaders have been promoted from within, and many have been with the company since the beginning.

The JOEY Restaurant Group has been named a Best Workplace by Great Places Canada for over 13 consecutive years. It has been awarded the International Prism Award by the International Coaching Federation. These awards are a testament to their commitment to creating an environment where people are inspired to learn, grow, and discover their full potential.

Each day, our teams strive to create a welcoming and inclusive environment where together, we celebrate, have fun, and build relationships that last a lifetime. The JOEY Restaurant Group is all about opportunity, and its ongoing success is attributable to our exceptional, team-oriented, and performance-driven partners (employees) who are in the game of constantly mastering their skill set.