Job Description

Job Title Lead Workplace Experience Coordinator
Summary The Lead Ambassador is a vital member of the Cushman & Wakefield onsite account team, embedded within the broader Facilities Management function. This role is dedicated to fostering a workplace where employees feel productive, engaged, and well-supported - empowering them to thrive in a dynamic environment.
The Lead Ambassador assists with the day-to-day operations of a designated building or group of buildings, ensuring consistent space readiness and a frictionless employee experience. Acting as the "eyes and ears" of the workplace, this individual proactively identifies and resolves issues before they impact users.
The ideal candidate is a strong people leader with a hospitality-driven mindset, a contagiously positive attitude, and exceptional communication skills.

Essential functions and responsibilities

• Ensure consistent space readiness across all workspaces, conference rooms, and offices, with focused support for heavily trafficked areas to enable seamless cross-functional operations.
• Coordinate with building operations teams, including janitorial, engineering, life-safety, and general maintenance services.
• Serve as the "eyes and ears" of the workplace by proactively identifying and reporting repairs, maintenance needs, and missing or broken furniture before employee impact.
• Provide high-touch support to employees, stakeholders, and VIPs, including tools, information, wayfinding, and workplace guidance.
• Deliver "White Glove" service for executive visits, including greeting, escorting, and prompt follow-up on requests.
• Coordinate large meetings and events, including AV setup, furniture arrangement, and onsite logistics.
• Provide a warm and professional welcome to all associates and guests, ensuring a positive first impression.
• Coordinate vendors, staffing, and budgetary needs to support both current operations and future workplace initiatives, ensuring alignment with client goals and standards.
• Manage inventory and procurement of supplies, coordinate inbound deliveries and vendor logistics, and oversee building access systems.
• Support technology teams with AV inspections and desktop equipment coordination.
• Identify service gaps and collaborate with the Facilities Manager to implement innovative process improvements.
• Review and track voice of the employee data (quantitative and qualitative) to capture service needs and share trends with leadership.

Key Competencies
Comfortable corresponding with executive level clients, and interacting with individuals at all levels Showcase exceptional emotional intelligence and empathy Detail oriented, confident, self-starter with exceptional organizational skills Maintain a "can do" mentality with the ability to act with minimal information Represents the goals and culture of the program. Mentors and coaches peers. Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcase strong business acumen. Project an approachable and professional image in personal appearance, manner, and demeanor. Ability to work under pressure, while acting in a calm manner Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools.
Important experience and education

• College Degree Preferred
• Minimum of 3 years of customer service experience or related work experience in real estate services, travel/hospitality, retail, customer service in a brick-and-mortar environment

WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularly required to walk, talk, and hear.
aap/eeo statement
Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
other duties
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Note: This job description includes the core responsibilities for Cushman & Wakefield. These duties may have slight modifications based on the regional location.
The compensation for the position is: $63,750.00 - $75,000.00
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to canadarecruitment@cushwake.com. Please refer to the job title and job location when you contact us.
Cushman & Wakefield s'engage a respecter l'equite en matiere d'emploi. Notre objectif est d'offrir un milieu de travail diversifie, inclusif et exempt d'obstacles. Si vous etes une personne handicapee et que vous avez besoin de recevoir l'offre d'emploi dans un autre format ou d'acceder a toute autre mesure d'adaptation au cours du processus d'embauche, veuillez soumettre votre demande par courriel a canadarecruitment@cushwake.com. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.
INCO: "Cushman & Wakefield"

Skills Required