Job Description

THE CANNABIST SHOP

is looking to add enthusiastic people to our team!

As advocates of responsible consumption, we are here to educate and build our cannabis community. Our goal is to provide customers with only the finest products, with our knowledgeable and personable team to assist with each individual need.

Thank you for your interest in joining our team. All applicants must be the minimum age of 19 with flexible availability with varying shifts including days, evenings and weekends with the store being open every day.

What to expect:

In joining our team, training is ongoing in this role for you and the entire team to provide a great work environment and the best possible customer experience.

If you enjoy a fast-paced work environment are energetic and positive with a can-do attitude towards customer satisfaction and working in a team environment then

THE CANNABIST SHOP

is the perfect place for you.

Why join us:

Great leadership and a positive inclusive team environment Cross-training, continual learning and opportunity for growth Employee incentives programs and social events

Requirements and Qualifications:

Pre-employment Criminal Record Check CannSell Ontario Standard Certificate Desire and ability to develop a positive in-depth understanding of cannabis 2 years plus experience in a similar scope of role with sales and customer service experience in retail or hospitality with extensive customer-facing interaction Ability to diplomatically and professionally interact with customers at all times

Typical responsibilities of the job include:

Key Responsibilities

Oversee daily dispensary operations to ensure a safe, efficient, and welcoming customer experience Manage, train, coach, and schedule dispensary staff; foster a high-performing, compliant team culture Ensure full compliance with all state and local cannabis regulations, company policies, and SOPs Maintain accurate inventory control, including ordering, receiving, auditing, and loss prevention Monitor sales performance, analyze KPIs, and implement strategies to meet or exceed revenue goals Deliver exceptional customer service by modeling product knowledge and consultative selling practices Handle cash management, POS operations, and financial reporting with accuracy and integrity Coordinate with leadership on promotions, merchandising, pricing, and new product launches Address customer concerns, staff issues, and operational challenges professionally and promptly Maintain a clean, organized, and compliant retail environment at all times Prepare reports related to sales, inventory, compliance, and staff performance Stay current on cannabis products, industry trends, and regulatory changes

Experience:

Retail: 1 year (Preferred) Customer Service: 1 year (Preferred) Work remotely: No
THE CANNABIST SHOP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Part-time, Permanent

Pay: From $22.00 per hour

Expected hours: 35 - 40 per week

Benefits:

Casual dress Flexible schedule On-site parking Store discount
Ability to commute/relocate:

Waterloo, ON N2J 2X2: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (required) Management: 1 year (required)
Licence/Certification:

CanSell (required)
Work Location: In person