Job Description

Job Title: Lead Supervisor

The Lead Supervisor is responsible for overseeing the day-to-day operations of all concession areas within the Sudbury Arena. This role ensures efficient staffing, exceptional customer service, and adherence to health and safety standards during all events. The Lead Supervisor provides hands-on leadership to part-time staff, coordinates with internal departments to support event execution, and assists with inventory management, budgeting, and performance analysis. Acting as a key liaison between operations and front-line teams, this position plays a vital role in delivering a seamless and enjoyable experience for all guests.

Key Responsibilities

Staffing & Leadership

Coordinate and schedule an adequate number of part-time staff for all events. Assist with staff onboarding, including conducting interviews, training, and orientation. Provide ongoing leadership, motivation, and support to team members to ensure operational excellence. Provide the Director with a bi-weekly payroll report for concessions staff.

Operations & Event Management

Ensure the Sudbury Arena concession areas are clean, organized, and fully operational before and after all events. Oversee concession operations to ensure timely service and adherence to established procedures. Assist with monitoring and maintaining inventory levels, ensuring adequate stock and timely reordering to meet event demand. Support the proper oversight of alcohol sales, including staff training, monitoring, and Smart Serve compliance.

Customer Experience

Deliver legendary, best-in-class service to all patrons at every event. Ensure guests receive outstanding service by maintaining high quality standards and promptly addressing inquiries and concerns. Implement strategies to enhance the overall guest experience, such as improving service speed, menu offerings, and customer engagement.

Compliance & Safety

Ensure compliance with all health and safety regulations, food handling guidelines, and sanitation standards. Maintain a safe working environment for all staff, guests, and vendors.

Financial Management & Reporting

Assist with developing and managing concession budgets, tracking revenues and expenses to maximize profitability. Assist with compiling and analyzing data from POS systems to support decision-making and performance evaluation.

Collaboration & Innovation

Work collaboratively with the Marketing Department on planning, promotions, and event coordination. Pursue innovative solutions and new technologies to enhance customer service and improve KPI analytics. Refine and execute departmental policies and procedures based on industry best practices. Communicate effectively with internal and external stakeholders to ensure smooth coordination across departments.

Additional Responsibilities

Perform other duties as assigned to support the overall success of the concessions and event operations.

Required Qualifications

Minimum of 2-3 years of experience in food and beverage operations, concessions, or hospitality management. Successful completion of high school education. Valid Class G Ontario Driver's License and access to a vehicle is required. Previous supervisory or team lead experience in a fast-paced, customer-focused environment. Valid Food Handler Certification. Valid Smart Serve Certification. Strong leadership, communication, and interpersonal skills with the ability to motivate and manage a diverse team. Excellent organizational and time-management abilities, with strong attention to detail. Proficiency with POS systems, cash handling, and basic financial reporting. Knowledge of health, safety, and sanitation regulations related to food and beverage operations. Ability to work flexible hours, including evenings, weekends, and holidays, based on the event schedule. Demonstrated commitment to providing outstanding customer service and enhancing the guest experience.

Required Skills & Competencies

Demonstrated ability to supervise, motivate, and support a diverse team in a fast-paced event environment. Strong commitment to delivering exceptional service and creating positive guest experiences. Effective verbal and written communication skills with the ability to interact professionally with staff, management, and patrons. Proven ability to prioritize tasks, manage multiple responsibilities, and meet deadlines efficiently. Ability to remain calm, focused, and effective during high-volume events or challenging situations. Resourceful and proactive in identifying issues, implementing solutions, and maintaining smooth operations. Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiar with POS systems, cash handling, and data reporting. Strong understanding of food safety, sanitation, and workplace safety standards. Team-oriented mindset with the flexibility to work varying shifts, including evenings, weekends, and holidays. Willingness to embrace new technologies, processes, and ideas to enhance efficiency and customer satisfaction.

Working Conditions/Physical Requirements

This position requires flexibility to work evenings, weekends, and some holidays. The role involves working in a fast-paced, high-energy environment during events with large crowds and continuous customer interaction. Must be able to stand or walk for extended periods of time throughout shifts. Requires the ability to lift, carry, or move items up to 25-50 lbs as needed (e.g., stock, supplies, or equipment). Exposure to varying temperatures, including warm conditions in concession areas and cooler arena environments. Must be comfortable working in noisy or crowded environments typical of sporting and entertainment events. Occasional extended hours may be required to support event setup, operations, and closing procedures

Job Status:

Full-time, Hourly

Job Location

: Sudbury, Ontario

Application Deadline:

11/09/2025

Applications will be accepted until November 9, 2025.

We thank all applicants for their interest in joining our Team. Please note that we will be actively reviewing applications and scheduling interviews throughout the posting period, so early applications are encouraged. Only those selected to move forward in the hiring process will be contacted.

About SWSE

Sudbury Wolves Sports & Entertainment (SWSE) is a vibrant, innovative organization that boasts a wide array of thrilling entities. This includes the Sudbury Wolves Hockey Club, Sudbury Five Basketball Club, Sudbury Spartans Football Club, Sudbury Cyclones Soccer Club, Greater Sports Branded Apparel Company, SW Food & Beverage, and SWSE Media. Our mission is rooted in bringing world-class sports and entertainment events to the Greater Sudbury region. We pride ourselves on providing unforgettable experiences for our fans and the community.

As a part of the SWSE team, you'll have the opportunity to thrive in a fast-paced, exciting environment. If you're ready to entertain the City of Sudbury and bring smiles to everyone's face through game changing ideas, we want you on the SWSE team. Join an organization that values bold ideas, professional growth and employee wellness.

Job Type: Full-time

Pay: $22.00-$25.00 per hour

Expected hours: 30 - 40 per week

Licence/Certification:

Smart Serve (required) Food Handler Certification (required) Class G Licence (required)
Work Location: In person