Job Description

Lead Sales Operations Coordinator

How will you make an impact?

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe and you'll be valued and recognized for your performance. With dedicated managers and inspiring coworkers to support you, you'll find the resources and opportunities to make significant contributions to the world while building a vibrant career!

What will you do?

Responsibilities:

• Entry, processing and reconciliation of standard and non-standard service and sales orders.
• Data entry into multiple platforms - salesforce.com and Navision.
• Review Service contracts, Terms and Conditions, delivery terms, booking, billing address and other details pertaining to orders.
• Review Import/Export compliance criteria
• Order and project issue coordination - Confirm that orders are accurate and complete. Any order deficiencies or issues are resolved together with the appropriate parties
• Support Integration team - Creation/initiation of LOR (order received, initiate the process and book order)
• Build and run reports on order/process quality and efficiency metrics
• Monitor trends over time
• Record and raise any systemic order/process issues.

Customer communication

• Work with purchasing agents on the customer side.
• Assist with contacting customers regarding shipping dates/changes and special shipping arrangements for standard orders. Update orders to reflect new ship dates
• Customer Allegiance - Own process for gathering CAS, or equivalent data
• Lead survey templates and content
• Ensure surveys are initiated in a timely fashion
• Provide regular reports to collaborators - Sales, Service, Operations and Marketing.

Internal business processes

• The validation process for integrated system asset data. Ensure information is gathered correctly - serial numbers, warranty start and expiry date, etc.
• Coordinate NDAs and contract filing.
• Ensure a backup exists for key daily functions.

Service contract support

• Perform order entry for Service contracts.
• Work together with relevant Applications, Service and Procurement team members to build and operate the system for acquiring service contract pricing from third parties.
• Build a service contract quote.
• Work closely with the Field Service teams on T&M quotes
• Act as a backup for contract sales during vacations, lively periods, etc.

How will you get there?

Requirements:

Education

• University Degree or College Diploma in administrative/office studies, or equivalent experience in administrative duties, preferably in a high-tech industry

Experience

• 4-5 years of validated experience in a sophisticated business environment
• Experience with quality systems and ISO 9001 compliance a benefit

Skills, Abilities and Knowledge

• Maintain high sensitivity to confidential information
• Excellent interpersonal and administrative skills with the ability to problem solve
• Excellent verbal and written communication skills
• Ability to communicate effectively with all levels of the organization
• Proficient in PC software applications including Microsoft Excel, Word and Outlook
• Experience with CRM software - Salesforce.com preferred
• Experience with ERP systems - Navision preferred, SAP nice to have
• Strong information processing and workflow skills
• Strong teammate with positive relationship-building skills

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain . Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or augmenting efficiency in their laboratories, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. We share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve sophisticated scientific challenges, drive technological innovation and support patients in need. #StartYourStory at ThermoFisher Scientific, where diverse experiences, backgrounds and perspectives are valued!

Apply today! Please visit us at

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

Job Category

Customer Service, Finance/Economics, Sales

Thermo Fisher Scientific

is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.