Job Description

Company Summary
Come work for a company thats committed to the success of each and every employee. A place where innovators and collaborators come together and build on each others talents. Where diversity is welcomed and celebrated.
FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.
Job Summary
We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.
As a Lead Officer you will accomplish the efficient processing of the Title Insurance Products by effectively assisting with the day-to-day operations of the department, planning, organizing and supervising the team in a consistent and economical manner, providing the highest quality customer service while following the prescribed procedures and turnaround times, and keeping within the companys corporate values and culture.
HERES HOW YOULL CONTRIBUTE:

• Provide superior customer service to our clients via portal, email and phone responding to all elevated inquiries within specified timeframes. Develop internal and external partnerships to enhance overall customer service experience.
• Read and understand search of title from multiple provinces and make necessary amendments to internal records consistently applying Underwriting Guidelines, as applicable, to all files.
• Manage complex situations and files with the Title Officers and Lender representative (lender, mortgage specialist etc.)
• Accountable to maintain up to date knowledge on all corporate and lender policies and procedures and ensure consistent application by Title Officers

• Assist in the development of training plans for new staff and ongoing cross training within the team
• Provide day-to-day balanced, constructive feedback to members of the department regarding their work
• Assist Manager developing initiatives designed to increase employee engagement, improve productivity and improve recruitment and retention experience.
• Assist Manager with building, motivating, and coaching to achieve productivity and customer experience goals

• Provide detailed feedback to the department manager for incorporation into the annual and probationary reviews of department employees

HERES WHAT YOULL BRING:

• Graduate of a law clerk/legal admin program or equivalent experience is required
• Three to four years mortgage related experience
• Three to four years experience working independently on real estate files from opening to close, including all aspects of funding
• Demonstrated ability to work under pressure and adeptly handle stressful situations
• Proven ability to problem solve and prioritize issues. Possess strong attention to detail with the ability to manage competing priorities within a busy office environment.
• Ability to exercise good judgment in protecting confidential information.
• Intermediate computer skills in MS Office and Outlook.
• Flexibility to work additional hours as required

En tant quagent principal, vous assurerez le traitement efficace des produits dassurance titres en aidant efficacement les activitxc3xa9s quotidiennes du service, en xc3xa9tant responsable de la planification et de lorganisation, et en supervisant lxc3xa9quipe de faxc3xa7on cohxc3xa9rente et xc3xa9conomique. Vous offrirez xc3xa9galement un service xc3xa0 la clientxc3xa8le de la plus haute qualitxc3xa9, tout en suivant les procxc3xa9dures xc3xa9tablies et les dxc3xa9lais de traitement, et en respectant les valeurs et la culture de lentreprise.
VOTRE CONTRIBUTION :

• Offrir un service xc3xa0 la clientxc3xa8le de premier ordre xc3xa0 nos clients par lintermxc3xa9diaire du portail, par courriel et par txc3xa9lxc3xa9phone pour rxc3xa9pondre xc3xa0 toutes les demandes transmises xc3xa0 un xc3xa9chelon supxc3xa9rieur dans les dxc3xa9lais prescrits. xc3x89tablir des partenariats internes et externes afin damxc3xa9liorer lexpxc3xa9rience client globale.
• Lire le contenu pertinent et comprendre la recherche de titres dans plusieurs provinces, et apporter les modifications nxc3xa9cessaires xc3xa0 tous les dossiers internes en appliquant de faxc3xa7on uniforme les lignes directrices en matixc3xa8re de souscription, sil y a lieu.
• Gxc3xa9rer des situations et des dossiers complexes avec les agents dopxc3xa9rations et le reprxc3xa9sentant du prxc3xaateur (prxc3xaateur, spxc3xa9cialiste en prxc3xaats hypothxc3xa9caires, etc.).
• xc3x8atre responsable de se tenir au courant de toutes les politiques et procxc3xa9dures dentreprise et de prxc3xaateurs, et veiller xc3xa0 ce que les agents dopxc3xa9rations les appliquent.

• Participer xc3xa0 lxc3xa9laboration de plans de formation pour les nouveaux employxc3xa9s et xc3xa0 la formation polyvalente continue au sein de lxc3xa9quipe.
• Offrir aux membres du service des rxc3xa9troactions quotidiennes constructives et xc3xa9quilibrxc3xa9es concernant leur travail.
• Aider le gestionnaire xc3xa0 xc3xa9laborer des initiatives conxc3xa7ues pour accroxc3xaetre la mobilisation des employxc3xa9s, amxc3xa9liorer la productivitxc3xa9 et amxc3xa9liorer lexpxc3xa9rience de recrutement et de fidxc3xa9lisation.
• Aider le gestionnaire quant au renforcement, xc3xa0 la motivation et xc3xa0 lencadrement pour atteindre les objectifs de productivitxc3xa9 et dexpxc3xa9rience client.

• Fournir des rxc3xa9troactions dxc3xa9taillxc3xa9es au gestionnaire du service aux fins dintxc3xa9gration aux xc3xa9valuations annuelles de rendement et xc3xa0 celles relatives xc3xa0 la pxc3xa9riode de probation des employxc3xa9s du service.

VOS COMPxc3x89TENCES :

• Diplxc3xb4me en techniques juridiques ou en administration juridique, ou expxc3xa9rience xc3xa9quivalente, de rigueur.
• De trois xc3xa0 quatre annxc3xa9es dexpxc3xa9rience dans le domaine des prxc3xaats hypothxc3xa9caires.
• De trois xc3xa0 quatre annxc3xa9es dexpxc3xa9rience de travail autonome sur des dossiers immobiliers, de louverture xc3xa0 la clxc3xb4ture, y compris tous les aspects du financement.
• Capacitxc3xa9 dxc3xa9montrxc3xa9e xc3xa0 travailler sous pression et xc3xa0 gxc3xa9rer efficacement les situations stressantes.
• Capacitxc3xa9 avxc3xa9rxc3xa9e xc3xa0 rxc3xa9soudre des problxc3xa8mes et xc3xa0 les prioriser. Grand souci du dxc3xa9tail et capacitxc3xa9 xc3xa0 gxc3xa9rer des prioritxc3xa9s concurrentes dans un milieu de travail occupxc3xa9.
• Capacitxc3xa9 xc3xa0 faire preuve de jugement pour protxc3xa9ger les renseignements confidentiels.
• Connaissances intermxc3xa9diaires de la suite Microsoft Office et de Outlook.
• Ouverture xc3xa0 travailler des heures supplxc3xa9mentaires au besoin.

HERES WHAT SETS US APART:
Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.
Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program
Group retirement savings plan with company match
Paid holidays and generous paid time off
Hybrid work arrangements
Paid volunteer opportunities and charitable donation matching
Employee recognition programs that include referral incentives
Potential for performance-based incentives
The opportunity to participate in our stock purchase plan
And more!
*As per terms of the employment agreement
The Great Place to Workxc2xae Institute has named FCT one of Canadas Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. Were also one of Achievers 50 Most Engaged Workplacesxe2x84xa2 in North America.
By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.
Thank you for considering FCT. We look forward to meeting you.
In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCTs hiring process.
To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.
FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.