Job Description

Our client is seeking a Lead Officer to oversee the efficient processing of Title Insurance Products. In this role, you will supervise daily operations, support team members, and ensure excellent customer service by upholding company procedures and turnaround times. The Lead Officer will also collaborate across departments, ensure compliance with underwriting guidelines, and help drive employee engagement, training, and performance.
Advantages

• Opportunity to lead a high-performing team in the real estate and title insurance sector
• Competitive compensation and growth within a reputable organization
• Work in a collaborative and supportive environment focused on service excellence

Responsibilities

• Respond to escalated client inquiries via portal, email, or phone
• Review title searches and apply underwriting guidelines across multiple provinces
• Support training, cross-training, and development plans for new and existing staff
• Supervise and coach team members, offering daily feedback and support
• Work closely with the Manager to drive employee engagement and operational goals
• Stay current with lender and corporate policies, ensuring team compliance

Qualifications

• Completion of a Law Clerk or Legal Administration program or equivalent experience
• 3-4 years of mortgage-related experience, including independent handling of real estate files
• Ability to problem-solve under pressure while maintaining attention to detail
• Strong organizational skills with experience in coaching or mentoring staff
• Intermediate proficiency in Microsoft Office and Outlook
• Proven ability to manage confidential information and competing priorities

Summary
If you are an experienced real estate professional with strong leadership skills and a passion for delivering excellent service, this is your opportunity to make a meaningful impact in a fast-paced, client-focused environment.
Please apply online or send your resume to dhwani.sanghadia@randstad.ca with subject "Lead Officer"
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.