Job Description

Department:

National Programs

Reports to:

Senior Manager, National Programs

Location:

Toronto, ON, Canada

Job Summary:

The incumbent coordinates the national administration and delivery of academic programs, from course scheduling and instructor booking to processing of grades and feedback.

DUTIES & RESPONSIBILITIES

Program and Course Administration

Prepare annual term schedules and course offerings Liaise with Member Services to ensure correct and timely set-up of course products in Aptify, including accuracy of course information Ensure course products are available for sale on the website in accordance with set timelines Monitor registrations and consult with marketing on email campaigns Ensure online classrooms are updated, compliant with departmental standards, and ready for the start of each term Coordinate logistics, scheduling and participant communications for occasional face-to-face courses. Serve as first point of contact to address and resolve National Programs-related escalations Provide informed guidance to support other roles on the team Oversee the collection, analysis and circulation of student feedback

Event Coordination

Plan, coordinate, and support F560 final presentations Plan, coordinate, and support the annual college information-sharing day event Participate in cross-functional projects within the organization

Grades & Exams

Verify grade records and student status Investigate and resolve grading or student record discrepancies Lead grade processing tasks in preparation for release

Instructors

Plan needs for each term and book instructors Provide instructor onboarding and support

SKILLS & QUALIFICATIONS

Skills

Excellent command of English with strong written and oral communication skills Some ability to speak and write French an asset Highly organized, with an aptitude for operational planning and problem-solving Proven skills in customer service, responding promptly and professionally to enquiries, resolving issues efficiently, and escalating when appropriate Proven ability to forge effective, collaborative working relationships with a wide range of professionals in different functional areas Diplomacy, tact, discretion, and respect for confidentiality Self-directed and accustomed to working with minimal supervision, effectively managing time to meet deadlines and navigate competing priorities while maintaining accuracy and quality standards Proficient in common office software (Microsoft Office Suite); prior experience with using databases, content management systems, and learning management systems preferred

Qualifications

Minimum of five years' experience in a responsible administrative role, ideally coordinating program delivery in an association or education context Post-secondary degree or diploma CIP designation, GIE certificate and/or familiarity with the property & casualty insurance industry an asset

Employment Arrangement

This is a hybrid employment mode. Currently the number of in-person days working in the office is eight (8) days per month, with the remaining days working from home. These days will increase to ten (10) in-person days per month in 2026.

To Apply:

Qualified applicants please submit a resume and cover letter to careers@insuranceinstitute.ca before October 8, 2025.

The Insurance Institute welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. We thank you for your interest, however, only those candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off RRSP match Tuition reimbursement Vision care Wellness program
Application question(s):

Do you have a post-secondary degree or diploma? Do you have a minimum of 5 years' experience in a responsible administrative role, ideally in an association or education context?
Education:

Bachelor's Degree (required)
Work Location: Hybrid remote in Toronto, ON

Application deadline: 2025-10-08