Job Description

Position Overview

Information Technologies is currently seeking a Full-time Regular Lead, Cloud Operations.

The position reports to the Manager Server, Storage and Cloud Services within the IT Infrastructure organization. The position works 35 hours per week, with normal business hours being 08:30 - 16:30, Monday to Friday. The position is subject to high stress and requires balancing multiple priorities with tight deadlines. There may be a requirement for after-hours work, depending on the nature of the work. The position will be responsible for the operation of the University\'s Cloud and container platforms (SaaS, IaaS, CaaS and PaaS) as well as be involved with supporting IT projects.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

• Work with customers, IT Partners, Project Managers, and representatives from various faculties/departments on campus to understand technical requirements or issues
• Research and define technical standards
• Work with the leadership team to build annual goals and objective for themselves and their staff
• Manage a functional team in Cloud Operations
• Conduct annual performance review process of direct reports
• Lead as an escalation point and organize the team through challenging issues with the goal of root cause determination and build a remediation plan to resolve issues
• Work with the design or project teams to build tasks, and track the work required for the technical items on projects to ensure timely completion of deliverables from their team
• Ensure all systems are aligned with IT\xc3\xa2\xe2\x82\xac\xe2\x84\xa2s architectural standards and roadmaps
• Actively participate in assigned projects delivering consulting, installation and support services
• Assist and contribute to the success of a project deployment with regards to Cloud Operations
• Operational upgrades coordination and implementation
• Lifecycle management of hardware and software assets
• Responsible for ensuring all documentation is detailed, accurate, timely, and meets the requirements of the project stakeholders and operational excellence. These documents may include, but are not limited to:
• Consolidated design, showing both logical and physical layout
• System build guides
• Standard operating procedures for daily activities
• Infrastructure application setup and configuration
• Service catalog request items
• Skills for infrastructure as code automation and orchestration for infrastructure operations
• Workflow automation tools
• Puppet, Ansible, or PowerShell scripting
• Design and develop new technologies that align with vendor roadmaps or future trends in the industry that apply to the infrastructure environment
• Lead the design process using his/her own technical expertise and challenge design team members on their technical recommendations where needed and appropriate
• Expected to have a working knowledge of a wide range of server, storage, and network systems
• Lead technology roadmap sessions and work with IT Architecture to develop new standards to drive innovation in the technical service realm

Qualifications / Requirements:

• University degree or professional certification such as Azure Administrator Associate, MCSA/MCSE, CCNA,VCDX, VCP, or RHCE required
• Minimum of 57 years of recent related experience equivalent to the above
• 13 years of supervisory experience is a nice to have
• Senior knowledge of Cloud technologies including
• Senior knowledge of network technologies such as DNS, DHCP, TCP/IP, routing, firewalls
• Senior knowledge of container technology
• Dev/Ops knowledge and skillset
• Understanding of Drupal and WordPress frameworks for building websites
• Understanding of modern website deployment practices, especially continuous improvement/deployment processes
• Physical and Virtual server knowledge and skillset
• Ability to raise, facilitate, escalate and resolve business and technical issues Ability to communicate clearly and concisely to diverse audiences, in both oral and written form
• Capable of working on concurrent projects and managing conflicting priorities
• Ability to translate technical jargon into businessfriendly language
• Working knowledge of Microsoft Office products
• Routine access to sensitive information and maintaining confidence of the organizations information
• ITIL v3 Foundations certification is an asset

Application Deadline: June 16, 2023

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is classified in the Professional Career Band, Level 4 of the Management and Professional Staff Career Framework. Management and Professional Staff (MaPS) Positions are currently under review as part of the Alberta Labour Relations Board exclusion review process. Visit the for more information.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our .

The University strongly recommends all faculty and staff are fully vaccinated against COVID-19.

About the University of Calgary

The University of Calgary is Canada\'s leading next-generation university - a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation\'s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada\'s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit .

The University of Calgary has launched an institution-wide in line with the foundational goals of , committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the ( ) and requests for accommodations can be sent to Human Resources ( ).

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

University of Calgary