Infrastructure Support Specialist Location \xe2\x80\x93 Remote (Canada) Reports to \xe2\x80\x93 Team Lead, Infrastructure Support Quorum is currently looking for an Infrastructure Support Specialist to join our growing team. Quorum continues transforming our infrastructure solutions to modern cloud-based technologies. We are seeking an intermediate person to join us on this journey. This is a business-critical role that maintains our commitment to operational excellence and reliable operations. Possessing sound judgement with the ability to resolve complex issues, the Infrastructure Support Specialist role is primarily responsible for the support, implementation, documentation, and management of infrastructure supporting our industry leading dealership solutions. As an Infrastructure Support Specialist, you are committed to achieving the highest standards of customer satisfaction through your outstanding, positive, and enthusiastic attitude. THE COMPANY Quorum focuses on developing innovative and integrated software tools and applications for our dealership customers and is traded on the Toronto Venture Exchange (TSX-V) under the symbol QIS. We couldn\xe2\x80\x99t do it without key team members that are as enthusiastic about the technology as they are about providing exceptional service to our dealerships and end customers. Learn more about Quorum here: https://quoruminfotech.com/
Responsibilities:

• Identify and implement continuous improvement and automation opportunities.
• Manage capacity and performance of on premises and cloud infrastructure.
• Creation and maintenance of documentation.
• Provide 24/7 network support including security and disaster recovery readiness.
• Build and grow positive relationships with other operational teams.
• Consulting with client/business operations to specify system requirements and design solutions.
• Maintain high network availability (24/7) by monitoring network performance.
• Functional and Hierarchical Escalation management.
• Provide exceptional 2nd level incident management support.
• Maintain up-to-date knowledge associated with the full range of Quorum technology, products, and services and can identify how these products and services align to customer need.

Qualifications and Requirements:

• Associate or bachelor\xe2\x80\x99s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent required.
• 1 year of database, network administration, or system administration experience.
• 2 years of experience providing remote support.
• Strong analytical and problem-solving skills with attention to detail.
• Technical knowledge and hands on experience in infrastructure operations and architecture, including enterprise scale cloud computing.
• Experience in operational automation through scripting and other techniques.
• The ability to effectively communicate (verbal and written) to a wide variety of audiences including multi-functional teams at all levels.
• At least 1 year of hands-on cloud experience in large environments, in either Azure or AWS.
• Demonstrated ability and willingness to learn new cloud technology rapidly.
• Experience with Monitoring and delivering 1stLevel Support in the following areas:
  • Windows Server 2012 - 2022 operating systems including Active Directory and Group Policies.
  • Windows Remote Desktop Services.
  • Virtualization Technologies, specifically Hyper-V.
  • Microsoft SQL Server 2012 or above.
  • Cloud based printing solution.
  • Backup and Recovery Operations.
• Positive and confident attitude.
• Ability to work in a customer focused team environment.
• Excellent time management skills.
• The hours of work are Monday to Friday, (rotating shiftwork) and occasional weekend shifts.
• Ability to work on-call rotation to support operational service level commitments.
• Experience providing support within ITIL Framework would be considered an asset.
• Professional phone and email etiquette and customer service skills.
• Any of the following certifications would be considered an asset:
  • AWS certified cloud practitioner.
  • Microsoft Azure Fundamentals.
  • Certified cloud security professional (CCSP).
  • Certified data professional (CDP).
  • Cisco certified network professional (CCNP).
  • CompTIA (A+, Cloud+, Security+).
  • Microsoft certified solutions associate/expert (MCSA/MCSE).
  • Information technology infrastructure library (ITIL).
  • Related database administration certifications.

ABOUT QUORUM Quorum Information Technologies Inc. offers integrated, innovative and robust Software Technology Solutions and Services to Traditional and Electric Vehicle Dealerships and Original Equipment Manufacturers (OEM) across North America. Implemented on their own, Quorum\xe2\x80\x99s solutions and services allow dealership customers to drive greater results at less cost than using the competition. When integrated with other Quorum solutions the Quorum product suite delivers escalating synergy and expanding value to its dealership customers. Quorum\xe2\x80\x99s Family of Brands DealerMine CRM, a sales and service Customer Relationship Management system and set of Business Development Center services that drives revenue into the critical sales and service departments in a dealership. Autovance, Autovance is a modern retailing platform that helps dealerships attract more business through digital retailing, improve in-store profits and closing rates through our desking tool and maximize efficiency and CSI through our F&I menu solution. Accessible Accessories, support leading dealerships profit from dramatically increased accessory sales. Accessible Accessories is focused solely on giving dealerships the tools they need to price, promote, and quote accessories online and on the sales floor. QuorumDMS, a Dealership Management System (DMS) that automates, integrates and streamlines key processes across departments in a dealership, and emphasizes revenue generation and customer satisfaction. Quorum is an Equal Employment Opportunity employer \xe2\x80\x93 All qualified applicants/employees will receive consideration for employment without regard to that individual\xe2\x80\x99s age, race, color, religion or creed, national origin or ancestry, sex, sexual orientation, gender, gender identity, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
**Only those candidates that meet our requirements for this position will be contacted**