Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Join our team in the heart of Ottawa's business district, where you'll oversee operations across two premier commercial properties. As Lead Building Operator, you'll guide a specialized maintenance team while serving as the critical link between property management and our valued tenants. Your technical expertise combined with leadership abilities will ensure our buildings maintain peak operational performance. You'll coordinate daily maintenance activities, provide mentorship to your team, and maintain the high service standards our clients expect. Working closely with the Property Director, you'll contribute to creating professional environments where businesses thrive in these landmark downtown properties.

WHAT YOU'LL BE DOING:

Supervises and directs maintenance staff and monitors performance of assigned responsibilities.

Performs and/or directs the performance of all maintenance departmental service requests, ensuring that work performed in these areas is accomplished efficiently with a minimum amount of disruption and inconvenience.

Implements and manages the preventative maintenance program to prolong life of building equipment and systems to minimize repairs and downtime. Specific duties include but are not limited to scheduling of preventative maintenance with a minimum disruption of building services, performing and/or delegating preventative maintenance tasks to the appropriately qualified maintenance staff member, orders parts and equipment required for repair, maintenance and installation of new equipment and facilities, and maintains inventory.

Provides training and supervision aimed at expanding the capabilities of the operations staff. Specific duties include but are not limited to demonstrating the proper use and care of tools and instruments, giving hands on instruction in basic maintenance, safety, and troubleshooting procedures, recommending relevant outside engineering courses for enrollment, and instilling an overall level of professionalism in manner and appearance.

Ensure that work performed in client space is accomplished with a minimum of disruption and is followed by adequate cleanup.

Perform maintenance, monitoring repairs to the Mechanical, Plumbing, Structural, Fire, Life Safety, and Control systems for the facility to keep facility and building systems up to applicable standards as assigned.

Record readings and adjust where necessary to ensure proper operation of equipment.

Maintenance of the equipment will include cleaning, inspecting, calibrating and changing parts to maintain the HVAC systems and associated equipment at optimum performance levels.

Conduct or arrange for the appropriate tests of fire, life, safety systems, emergency equipment, elevators and electrical equipment and maintain appropriate records of such.

Ensure service contracts are up to date and scopes are reviewed and monitored with the contractors on a monthly and as needed basis.

Work with Operations team to oversee and initiate capital projects, tenant improvements, common area renovations or system upgrades/replacements and ensures they are completed per established standards, within allocated budget and set time frames.

Maintain written records of equipment inventory, operating manuals, and a library consisting of pertinent data relating to operating equipment and updated building /tenant drawings and plans.

Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials; maintain a clean and safe workplace.

Review monthly client service request summaries to pinpoint and correct recurrent operational problems.

Oversee and evaluate vendors and suppliers on a regular basis regarding quality and competitive pricing.

Prepare and submit purchase order requests and oversee all requests by building staff.

Provide technical assistance and advice to the Property Director/Property Manager to include expense and capital improvement input during annual budget formulation and review on a quarterly basis.

Verify the accuracy of deliveries for count, pricing, and description.

Perform periodic checks of tool and instrument inventory.

Monitor the quality and pricing of maintenance work performed by outside contractors.

Oversee event setup/teardown activities by tenants.

Will act as a relief for other similar positions whose incumbent may be absent from time-to-time.

Perform additional job duties as requested.

WHAT YOU BRING:

Good Interpersonal skills with a high level of professionalism and commitment to service excellence

Alert and perceptive and able to resolve problems/emergencies

Good interpersonal, communication and team skills

Supervisory experience in a previous organization preferable

5 years' experience in building repairs/operations

Experience with Building Automation Systems

SMA, SMT, Building Environmental Systems Operator Class I and II, or other similar certification preferred

Bilingual (English & French) both written and oral is preferred.



WHAT'S IN IT FOR YOU

Join an industry leader and shape the future of commercial real estate

Deep investment in cutting-edge technology to power your work

Comprehensive and competitive benefits plan

A supportive, caring and diverse work environment designed for your growth and well-being



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.