Job Description

Description
About the Role
Join our dynamic Rating Team within the Billing Revenue Enablement organization, where you'll play a pivotal role in building foundational capabilities that drive business success across TELUS, Koodo, and Public Mobile. As a Senior Business Enablement lead, you'll be at the intersection of business strategy and technical execution, translating market demands into comprehensive end-to-end solutions.
Our team serves as the critical bridge between business requirements from Consumer and SMB teams and the technical capabilities needed to address diverse market challenges. You'll work directly with our internal customers including Consumer Mobility and Home Solutions and SMB teams to deliver innovative rating capabilities that support competitive positioning and customer retention.
Key Responsibilities
Strategic Product & Project Management

• Lead the development and execution of rating capabilities strategy aligned with corporate priorities and business objectives
• Manage multiple complex projects simultaneously while maintaining quality and timeline commitments
• Translate marketing demands and market problems into actionable technical requirements and solutions
• Prioritize initiatives using data-driven approaches, leveraging metrics, analytics, and business intelligence to inform decision-making
• Establish measurable targets for capability improvements and track performance against defined KPIs

Cross-Functional Leadership & Collaboration

• Build and maintain strong relationships across diverse organizational teams including Marketing, Digital, Customer Experience, Assisted Channels, Financing, Fraud, and Credit & Collections
• Orchestrate end-to-end capability development ensuring seamless integration across all touchpoints
• Collaborate with digital teams to design optimal customer experiences and with CX teams to develop agent support journeys and tools
• Facilitate alignment between technical teams and business stakeholders

Business Enablement & Requirements Management

• Partner with Marketing teams to develop solutions for mobility value propositions, competitive responses, and customer acquisition/retention capabilities
• Gather, analyze, and translate complex business requirements into technical specifications
• Ensure delivered capabilities can be effectively curated to address multiple use cases across our brand portfolio
• Drive creative solutions and innovative approaches to streamline enablement processes and improve operational efficiency

Technical & Operational Excellence

• Develop deep understanding of TELUS system architecture and rating ecosystem components
• Drive agile delivery methodologies and best practices across project teams
• Oversee end-to-end testing strategies and quality assurance processes
• Ensure operational readiness and support capabilities for new implementations

Performance Management & Continuous Improvement

• Design and implement measurement frameworks to assess capability performance and business impact
• Analyze results data to identify optimization opportunities and drive continuous improvement initiatives
• Provide insights and recommendations based on performance analytics to enhance future capability development
• Champion process innovation and efficiency improvements across the enablement lifecycle

Qualifications
Experience & Background

• 7+ years of experience in business enablement, product management, or similar strategic roles
• Proven track record in telecommunications, technology, or complex B2C environments
• Demonstrated success managing large-scale, cross-functional initiatives
• Experience working with technical teams and understanding system architecture concepts
• Strong background in data analysis, performance measurement, and metrics-driven decision making

Core Competencies

• Data-Driven Decision Making: Expert ability to leverage analytics, metrics, and business intelligence to inform prioritization and strategic decisions
• Performance Management: Proven experience establishing KPIs, measuring results, and setting improvement targets
• Process Innovation: Creative problem-solving skills with track record of streamlining operations and improving efficiency
• Project & Program Management: Expert-level skills in managing multiple concurrent projects with competing priorities
• Stakeholder Management: Exceptional ability to build relationships and influence across organizational boundaries
• Strategic Thinking: Strong analytical and critical thinking skills with ability to connect business strategy to tactical execution
• Agile Delivery: Deep familiarity with agile methodologies and iterative delivery approaches
• Technical Acumen: Ability to quickly learn complex technical concepts and communicate effectively with engineering teams

Essential Skills

• Analytics & Insights: Proficiency with data analysis tools and ability to translate data into actionable business insights
• Creative Problem-Solving: Innovative mindset with ability to identify and implement process improvements
• Outstanding communication and presentation skills for executive and technical audiences
• Strong problem-solving abilities with data-driven decision-making approach
• Excellent organizational skills with attention to detail in fast-paced environments
• Adaptability and resilience in managing changing priorities and ambiguous situations
• Customer-focused mindset with understanding of end-to-end customer journey implications

Preferred Qualifications

• Experience with business intelligence tools, analytics platforms, and performance dashboards
• Background in process improvement methodologies (Lean, Six Sigma, etc.)
• Track record of successfully implementing measurement frameworks and driving results-based improvements

What You'll Gain

• Opportunity to shape critical revenue-enabling capabilities across Canada's leading telecommunications brands
• Exposure to cutting-edge rating technologies and telecommunications infrastructure
• Leadership role in high-visibility projects with direct business impact
• Access to comprehensive data and analytics tools to drive evidence-based decision making
• Collaborative environment working with diverse, talented teams across the organization
• Professional development opportunities in both business strategy and technical domains
• Platform to innovate and implement creative solutions that improve organizational efficiency

Our Commitment
At TELUS, we're committed to creating an inclusive environment where diverse perspectives drive innovation. We offer competitive compensation, comprehensive benefits, and opportunities for continuous learning and career advancement.
Salary Range: $100,000-$150,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more ...

A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Sales and Marketing
Help us, help our customers make a real connection
We are honoured to be recognized
$14.7 billion
TELUS's annual revenue
$4.8 billion
The brand value that TELUS brings
12
Consecutive years our annual dividend payment has increased
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Skills Required