Job Description

Join our retail team of chocolate ambassadors who strive to provide the best consumer experience in our Chocolate Shops. We are currently recruiting a Key Holder to join our retail team at Tsawwassen Mills.Key responsibilities

• Ensure high levels of customer satisfaction through excellent service
• Assess customer's needs and provide assistance and information on product features
• Welcome customers to the store and answer their questions
• Go the extra "mile" to drive sales
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Cross-sell products
• Handle returns of merchandise
• Build trusted relationships with customers
• Comply with inventory control procedures and visual merchandising standards
• Act as a brand ambassador for our products
• Act as a team member to achieve sales targets and goals
• Opening and closing procedures
• Support with cash handling and inventory duties including restocking of products
• Assist with corporate gifting
• Other duties as assigned
• Prepare Daily Bank Deposits
• Hired, trained and evaluated personnel in sales and marketing.

• Proven work experience as a Retail Sales associate, Sales representative or similar role
• Basic understanding of customer service practices and sales principles
• Track record of achieving sales targets
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with a customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shifts
• High school diploma
• A passion for chocolate!

• Day shift
• Weekend availability