Job Description

Key Holder:
It's your story. It's our platform. Be a part of a movement that will change how the world sees, hears and feels about Cannabis.Hibuzz Cannabis looking for a Key Holder to lead and inspire by taking a forward-thinking approach to the retail experience. You will drive sales and create an environment that is engaging, educational and inspiring to customers and team members.Hibuzz recognizes that employees are at the core of our success and take pride in a corporate culture that emphasizes inclusiveness, collaboration and diversity. Our employees stem from a wide range of professional backgrounds; each bringing their own unique skills and talents to the table, working together to change the stigma surrounding cannabis in a fun, welcoming community hub type of environment.The ChallengeIn the role of Keyholder, you will be responsible for the daily operations and performance of the retail store including sales, merchandising, operations, training and development, loss prevention and inventory control - plus the added responsibility of opening/closing the store alarms & cashing in/out. You will have a strong understanding of sales and retail knowledge and help develop and maintain a customer-focused store culture, enhance customer satisfaction and meet sales goals by training, motivating and mentoring sales staff.The Responsibilities

• Responsible for overlooking staff, inventory and customer relations, and reporting all activities to management

• Serves as a resource for staff concerning products and services, policies and procedures, industry news and changes in regulations

• Resolves any conflict immediately

• Assists customers in the selection of merchandise, while providing information about the product, materials, technology, and functionality.

• Ensures Hibuzz customer service standards are upheld by listening to customer's wants and needs and providing product information when required.

• Responds to all customer complaints, requests, concerns, suggestions

• Maintain accurate records of all activities including daily cash reconciliations, inventory, sales,

• Maintain inventory control system and perform inventory counts on weekly products in the facility

• Assist the Store Manager in the training and supervising of employees

• Ensure building security is upheld by proper use of alarm systems and store security devices.

• Ensure that store is opened and closed in accordance with hours of business.

What You Bring Honed critical thinking and decision-making skills Cannabis knowledge and industry background A strong sense of personal integrity The ability to work independently with little supervision Excellent listening and communication skills Customer service experience/skills Supports environment of genuine customer connection Acts as an empowered team member, exercising decision-making skills to enhance each customer's experience Demonstrates extraordinary service Takes ownership of individual awareness of product knowledgeQUALIFICATIONS At least 1-2 years Key Holder experience in a retail environment

• You must have your CannSell certificate to sell cannabis at minimum (or be willing to obtain at your own cost before your first day of training) and be able to provide a copy of the certificate - CannSell Expert a plus

You must be at least 19+ and be able to pass a police background check Proven success in offering an exceptional customer experience A passion for our product and changing the way the world sees cannabis A desire to have fun, laugh and support the customer and team member journey along the wayJob Type: Full-timeSalary: $16.50-$17.50 per hourAdditional pay:

• Overtime pay

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Weekend availability

Education:

• Secondary School (preferred)

Experience:

• key holder: 1 year (preferred)