Job Description

Our client sells tailor-made marketing programs used by banks, insurance companies, retailers, and others to build customer loyalty. We are looking for a Key Account Manager strong in the managing of the day to day of accounts, especially in the service industry. These are some large accounts where you will be tasked with taking care of their issues, be the point of influence and scouting for new opportunities within these accounts.

Territory: Province of Quebec and some Ontario
Workplace: Hybrid-2 days per week at Montreal office
Products/Services: Marketing programs
Salary: Base $65,000-$67,500
Commissions/Bonus: 10% to 15% bonus
Car allowance: $/km
Expense's reimbursement: All reasonable expenses reimbursed
Other Benefits:
Group insurance paid by employer
Telemedecine
RRSP with employer contribution
3 weeks vacation
Company share purchase plan
Employee assistance program
Diversity and inclusion committee
Several company events

Functions: Functions:
Help define the account strategy
Handle all customer issues and complaints and escalate where necessary
Help identify risks within the account
Partner with internal departments such as operations and quality assurance to ensure service levels are respected
Be responsible for program performance management
Lead business development within your accounts by uncovering unmet needs
Make presentations as needed
Create monthly reports on the different services for each client
Manage projects, as needed
Act as the main point of contact for clients
Retain customer base through various strategies

Requirements

• Essential - French and English needed
• Essential - 4 years pertinent experience

Knowledge and abilities

• Essential - Great presentation skills required
• Essential - Knowledge of Salesforce required

Salary benefits : Avantages sociaux & autres benefices

Relocation/Travel requirements : moins de 10 % de voyages de nuit requis

Sirius Personnel

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