Job Description

We are looking for a creative free-thinker who is passionate about bringing

collaborative value-based solutions to life.

We deliver on all our commitments by

mastering relationships

, and by being the

authors of our own destiny

. If you are a self-starter who thrives in a dynamic environment and loves the thrill that comes with taking on challenges, then we want to meet you.

The Role

The

Key Account Coordinator

position is responsible for developing strong relationships with client teams by collaborating with the internal teams to ensure the timely execution of all client programs/projects. The

Key Account Coordinator

orchestrates all components of the client experience from exploring opportunities, ideating, iterating and ushering through all projects related to the products and services offered to our clients. This position reports to the Senior Project Project Manager, but works closely with the Relationship Manager/Sales Executive to provides support while also keeping internal stakeholders informed about the progress of opportunities and projects.

The Company

Industria Innovations Inc. designs, manufactures and produces high quality home furnishing and decor. With over 15 years in the industry, we have developed a comprehensive network of local and global sources built on alignment, collaboration and integrity. This foundation has positioned us to be the trusted partner behind major retail, national and institutional brands. We are a fast-growing organization with a clear growth strategy to expand our market share.

Our Core Values

We are committed to finding the right fit, so please only apply for this position if your beliefs align with ours.

Culture First

- From teammates to clients, suppliers, and stakeholders, we believe people are the heart of every connection across our ecosystem

Relentless Excellence

- We take pride in every detail -- from big wins to small gestures -- and hold ourselves to a high standard, no matter the task. If we're doing it, we're doing it well

Creative Thinking

- We approach challenges with curiosity, critical thinking and imagination. Innovation, initiative, and resourcefulness aren't just valued -- they're expected

Always Learning-

We stay open, coachable, and eager -- constantly growing as individuals and as a team through knowledge transfer and shared experiences. Every mistake is a lesson

Built on Trust-

We build strong, lasting relationships through honesty, accountability, and care. Whether with teammates or clients, trust is the foundation of everything we do

Key Responsibilities

Project Coordination:

Account and project coordination in all matters related to key accounts across all functional areas of the business (sales, design, operations, product development, supply chain, & finance) Initiate projects and programs in project management software and task internal teams (studio, product development, operations, finance), ensuring timely completion of deliverables and tasks Meet regularly with internal teams to review open projects and advise Senior Project Manager of any issues or delays Organize Project Dockets and ensure that all client and program information is accurate, up to date, and saved in shared drive and/or in CRM or Project Management Software

Client/Account Coordination

Serve as the lead point of contact for all client matters, including being informed on all cross-functional matters Communicate with specified clients by email, phone, presentations, and in-person/zoom meetings as required, take minutes and ensuring timely follow-up on all matters Work with clients on PO revisions, ITP follow-up, and communicating updates with cross-functional teams Create and achieve annual planned sales and margins objectives, identify and report potential sales growth opportunities Leverage CRM software including entering new projects, structuring CRM to fit company & client needs, maintenance and administration of all matters related to CRM software Responsible for showroom organization before and after client meetings and collaborate with Design team when preparing showroom for client meetings

Qualifications

Post-secondary education, preferably in business Project Management Certification preferred, or equivalent experience 3+ years experience supporting key accounts, preferably in private label & CPG Proficiency in MS Office (especially excel), SALESFORCE CRM and Project Management Software High emotional intelligence Aptitude for problem solving Excellent Communication skills Experience in delivering client-focused solutions based on customer needs Proven ability to manage multiple projects at a time while paying strict attention to detail Self-motivated and able to thrive in a results-driven environment Ability to prioritize among competing tasks Critical thinking and problem-solving skills

What We Offer

This position is full time and permanent Compensation will be based on education and experience Health and Dental benefits are available Join our culture of continuous learning and innovation

Hours of work:

Monday- Friday from 9am - 5pm

In office requirements:

In Office Role

Inclusiveness

At Industria, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

The interview process:

Candidates who meet the preliminary education and experience requirements will be contacted for a phone screen. Following that there will be interviews with various members of the team as well as an assessment. At each stage of the process you will be notified if you are moving forward to the next stage.

Job Types: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Benefits:

Dental care Extended health care On-site parking
Flexible language requirement:

French not required
Schedule:

8 hour shift Monday to Friday
Application question(s):

Do you have experience coordinating projects? Please list your relevant experience. List the Key Accounts that you have worked with (i.e Walmart, Costco...). Do you have CPG experience? List the CRM or Project management software you have used.
Experience:

project coordination: 2 years (required)
Work Location: In person

Application deadline: 2025-07-28