Accurate Network Services Inc. is on the hunt for a master-class Junior Tier 2 Technical Analyst to join our team in our Edmonton or Calgary office!
The person who holds this role is the voice at the end of the line providing awesome--not to mention critical--customer support. As the core of the Accurate Service Desk, we count on you to create an incredible customer experience by troubleshooting the issues that arise in a timely and effective manner.
As a Technical Analyst at Accurate, you will be working with a small team of techs to support a select group of clients. We use Autotask to track tickets and time worked, and we'll provide ample training on how the mechanics of the system work.
This is a full-time position (weekdays from 7:00 am to 3:30 pm) with potential for occasional after-hours and weekend work. You will be required to take part in an on-call rotation to respond to client after-hours emergency calls (approximately one week every 18 weeks). This role is primarily based out of the office, however there may be occasional onsite work at our client's locations.
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