Job Description

Position Overview

The

Junior Project Coordinator & Customer Support Specialist

plays a key role in supporting the successful delivery of security integration projects and maintaining excellent customer relationships. This hybrid position bridges

technical project coordination

and

client support

, helping ensure that projects run smoothly, customer inquiries are handled efficiently, and service quality remains exceptional.

The ideal candidate is detail-oriented, highly organized, customer-focused, and eager to grow in a dynamic technology and security environment.

Key ResponsibilitiesProject Coordination

Support Project Managers in planning, scheduling, and coordinating multiple ongoing installation and integration projects. Assist in preparing project documentation, submittals, drawings, and closeout packages. Track project milestones, deliverables, and budgets, ensuring timely execution. Coordinate logistics, including material orders, delivery tracking, and subcontractor scheduling. Maintain accurate project records and documentation in compliance with company standards and client requirements. Attend and document project meetings, track action items, and follow up with responsible parties. Collaborate with engineers and field technicians to compile commissioning reports and as-built documentation. Support compliance with government and enterprise client policies, including security clearance, safety, and data protection requirements.

Customer Support

Serve as the primary contact for customer service inquiries, service tickets, and post-installation support requests. Log and track customer issues using CRM or ticketing systems to ensure timely resolution and follow-up. Coordinate with technical teams to dispatch service technicians or remote support when needed. Communicate maintenance schedules, service updates, and incident status reports to customers. Ensure adherence to service level agreements (SLAs) and client-specific reporting standards. Maintain professionalism and discretion when handling sensitive or confidential client information. Collect client feedback and assist in continuous improvement of support processes.

Qualifications

Education:

Diploma or degree in Project Management, Business Administration, Engineering Technology, or a related discipline.

Experience:

1-3 years of experience in

project coordination, customer support, or administrative roles

--preferably in

security systems, construction, IT, or technology services

. Exposure to physical security technologies (CCTV, access control, intrusion, networking) is an asset.

Technical Proficiency:

Strong Microsoft 365 skills (Excel, Outlook, Word, Teams, Project). Experience with CRM or ticketing systems (e.g., Salesforce, Zoho, ServiceNow). Familiarity with project management tools (e.g., Monday.com, Smartsheet, or similar).

Soft Skills:

Excellent communication and interpersonal abilities. Strong organizational skills with attention to detail and follow-through. Customer-centric mindset with a professional, solution-oriented attitude. Ability to manage multiple priorities in a fast-paced environment. Eligible for or currently holding

security clearance

(mandatory for government-related work). Bilingualism (English/French) is an asset.

Working Conditions

Standard business hours (Monday-Friday), with occasional flexibility for project deadlines or client needs. Primarily office-based with potential for hybrid work arrangements. Occasional site visits to client locations or project sites may be required. Must be legally eligible to work in Canada and obtain any required federal or provincial clearances.
Job Types: Full-time, Permanent

Pay: $39,390.56-$55,000.00 per year

Benefits:

Dental care Extended health care On-site parking
Work Location: In person