Job Description

With 6 branches supporting Ontario and the United States, Q2 Management is an industry leader in the quality inspection services sector of the automotive industry. Q2 operates at all levels in the automotive supply chain, ensuring that vehicles are defect free and safe for families throughout the world. This is your chance to join a team that prides itself on providing highly effective customer service backed by a reliable and robust proprietary technology, InspeQ Tech.



The Junior IT Support Technician will provide IT support to team members and customers in a professional and effective manner. The incumbent will oversee data backups and run scheduled disaster recovery operations, as well as maintain IT Knowledge Base and Asset Tracking Systems. The successful candidate will be customer service oriented and have demonstrated critical thinking and problem-solving skills.

Day to Day:

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At shift start you will check emails and triage any support requests

At 9:00 AM you will participate in an IT team SCRUM meeting, to provide updates on tasks

After SCRUM, your primary duty will be fulfilling IT support requests


o Use and update JIRA confluence to complete support tickets



o Use JIRA service desk to manage and follow up on support tickets


Employ Q2 Management's core values in all aspects of the role:


o Empowerment



o Ownership



o Care



o Honesty



o Transparency

Role Description:

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Provide first level support to Office and Field team members across Canada and the US

Liaise with field staff to set up and troubleshoot desktops, laptops, tablets, cell phones, printers, servers

Software installation, troubleshooting, and testing

Maintaining asset tracking for company equipment

Maintain and contribute content to Q2 Knowledge Base (JIRA Confluence)

Evaluate technical challenges and provide solutions

Manage server configuration and deployment

Identify and propose systemic improvements to processes

Coordinate with vendors for service procurement / management

Testing data backup and restore operations

Monitor data usage and provide distant early warnings on potential issues

Ad hoc projects as assigned

Role Benefits:

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On the job training

Work from home (95% - some items might require visiting our Newmarket Office)

9:00 AM - 5:00 PM, Monday to Friday

Medical, Dental, Vision, Disability and Life Insurance Coverage

Paid Vacation & Personal Emergency Leave

Role Requirements:

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Excellent oral and written communication skills

Demonstrated Customer service excellence

Detail oriented

Ability to communicate technical information to non-technical personnel

Ability to work as part of a team and independently

Demonstrated ability to analyze and resolve technical issues

Ability to multi-task and prioritize issues under high stress situations

Experience with a Microsoft 365 environment

Experience using server administration tools

Working experience with MySQL and MySQL workbench

Experience with scripting

Nice to Have's:

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Experience with Amazon Web Services

Experience with JIRA


o Service Management



o Confluence


Experience with ManageEngine

Programming Experience

Certifications


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