Junior IT Support / SharePoint Implementation Specialist
to support the organization during a critical transition from a legacy intranet system to
Microsoft SharePoint
. This role is a key part of the company's
Safety Management System (SMS) risk mitigation strategy
, supporting operational continuity as we approach fire season.
The successful candidate will assume responsibility for
day-to-day IT support activities
, allowing senior IT resources to focus on the development, configuration, and rollout of SharePoint systems that support operational, safety, and administrative functions.
Key Responsibilities
IT Support (Primary - Day-to-Day)
Provide first-line IT support to staff (hardware, software, user access, troubleshooting)
Assist with user account management (Microsoft 365, email, permissions)
Respond to IT service requests and basic system issues
Support workstation setup, maintenance, and basic network troubleshooting
Escalate complex issues to senior IT as required
Assist with SharePoint site setup, document libraries, and permissions
Support data migration from the legacy intranet to SharePoint
Help organize and structure content based on defined priorities
Perform testing and validation of SharePoint functionality
Assist with basic documentation and user guidance
Qualifications & Experience
Diploma or certificate in Information Technology, Computer Systems, or related field
1-3 years of experience in an IT support or helpdesk role
Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Basic understanding of SharePoint structure and permissions (hands-on experience an asset)
Strong troubleshooting and problem-solving skills
Ability to manage multiple requests and prioritize effectively
Strong communication skills and a service-oriented mindset
Preferred Assets
Experience supporting organizations with operational or safety-critical systems
Prior involvement in system migrations or intranet projects
Knowledge of IT support ticketing systems
Familiarity with aviation, industrial, or operations-focused environments
Why This Role Matters
This position directly supports
business continuity and operational readiness
, particularly during peak operational periods. By strengthening IT support capacity, the company reduces the risk of system failures that could impact safety, operations, or regulatory compliance.
Contract Details
Contract term:
6-12 months
Start date:
As soon as possible
Compensation:
Competitive, based on experience
Potential for extension based on operational needs
Job Type: Fixed term contract
Contract length: 6 months
Pay: $30.00-$45.00 per hour
Expected hours: 40 per week
Experience:
IT support: 1 year (required)
Location:
Springbrook, AB (required)
Work Location: In person
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