Job Description

We are seeking a secret cleared, Bilingual IT Help Desk Analyst, to work on-site in our downtown Ottawa based client.

TERM: immediate until March 31, 2023

Location of work: 5 days a week on-site in downtown Ottawa core.

START DATE: asap

RESPONSIBILITIES:
- Provide first and second level information technology support via telephone, email and in person, including problem resolution, corrective action, testing and documentation and diagnostics

QUALIFICATIONS:

• Bilingual imperative (English/French)
• Must currently possess a valid secret security clearance
• Three (3) years of college diploma in Computer Science or an equivalent combination of education and professional experience related to the responsibilities of the position
• 3+ years of current IT/PC software/hardware helpdesk experience
• Strong technical knowledge of computer software and networks
• Enjoys helping others and is committed to providing unparalleled customer service
• Superior problem solving and experience supporting a wide scope of issues
• Passionate about technology and committed to continuous learning and personal growth
• Ability to support multiple versions of software and operating systems
• Ability to troubleshoot and resolve desktop computer, network, telecommunications and telephone problems in a Microsoft operating environment Windows 10 with Microsoft Office Suite (Office 2019)
• Experience with Office 365 and Azure cloud technologies
• Ability to provide clear direction on how to perform simple and complex tasks
• Ability to multitask and work well under limited supervision in a fast-paced office environment
• Excellent interpersonal and communication skills

• Experience in any of the following areas would be an asset: Cloud Computing; SCCM; Active Directory; iPads, MS Teams, PC/Network Security