Job Description

An excellent opportunity with a quickly growing, dynamic business looking for extra support for our busy Service Department....

Cam Clark Auto Group is seeking a results-oriented

Jr. Service Advisor

for our

Dearborn Ford

dealership in

Kamloops, BC

location. With over 20 dealership and car service locations stretching across Alberta, British Columbia, Montana and California, Cam Clark Auto Group is an industry leader in providing outstanding customer experience since 1987, while striving to offer an amazing employee experience as well!

In the position of

Jr. Service Advisor

reporting to the

Service Manager

, the successful candidate will be responsible for being the critical link between our customers and shop, listening to customer concerns, assessing their needs as well as keeping them informed on the progress of their repair.

Company CORE VALUES:

Our company culture is based on the safety of our employees, a fun working environment with an opportunity to grow, great unity within the community, and commitment from our employees. Our team in

Dearborn Ford Kamloops

has strong principles in demonstrating integrity in all aspects whilst embracing Cam Clark Automotive Group values.

You will be accountable for:

Booking appointments, greeting customers and offering excellent customer service from intake to release of their vehicles.

Answering phone calls and assisting walk-up customers.

Preparing service orders for dispatch to the service shop

Preparing accurate and clear estimates, customer billing, and most of all offering top level customer service

Writing internal repair orders for the Sales Department on Used units

Maintain professional communication, demeanor and working relationships with customers and the shop at all times is a must

Maintaining customer records and entering data into computer databases.

Other duties as assigned.

Desired Qualifications:

High School Diploma, G.E.D. or equivalent

Must possess a valid Driver's License and clean driver's abstract.

Good communication and customer service skills

Entry level, 2-year program to train to be a qualified Service Advisor

Customer service, accounting and billing work related experiences from an automotive industry is preferred

Proficiency in using MS Office Applications (i.e. Word, Excel, Outlook)

DMS experience, specifically PBS is considered an asset.

Attention to detail, prioritization skills and time management.

Strong computer skills.

Benefits Offered for this role:

Competitive compensation package with comprehensive extended benefits and ample opportunities for professional growth.

Employee perks, paid vacation entitlements and chance to collaborate with a dynamic team.

Other Information:

Salary Rate Offered:

$ 24.78

up to

$38.13

per hour (max salary will apply after two year program)
Work hours:

8:30am to 4:30pm

Total hours per week:

40 hours

Work Schedule:

Monday to Saturday

If you feel you are qualified for this role, please submit your resume.

We thank all applicants for their interest in this position, however,_

only those selected for an interview will be contacted.

_

Job Types: Full-time, Permanent

Pay: $24.78-$38.13 per hour

Expected hours: 40 per week

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off Store discount Vision care
Ability to commute/relocate:

Kamloops, BC V2C 4B1: reliably commute or plan to relocate before starting work (preferred)
Education:

Secondary School (preferred)
Experience:

automotive customer service : 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person