Job Description

Fleming and Baron (ASSA ABLOY brands) is looking to add a Junior Account Manager to the team. This will be an on-site role based out of our manufacturing facility in Woodbridge, Ontario.

ASSA ABLOY is a global leader in opening access solutions. Our Group focuses on the manufacturing of steel doors and frames within the commercial market catering to such industries as hospitality, healthcare, aerospace, defense, sporting venues and education.

Come see who we are at:

WHAT WILL YOU DO AS OUR JUNIOR ACCOUNT MANAGER?

Once you learn about our products and processes, you will play an integral part of the Customer Service team helping to develop strong relationships with Customers, Sales and support departments to provide an excellent customer experience, supporting future growth and lasting success with our Customers.

You will also:

• Provide exceptional support for customers in a technical product environment, including customer inquiries, pricing and discounts inquiries, order entry and order follow up and support after sales inquiries
• Review orders for product and pricing accuracy and reach out to customers to ensure the accuracy of the order and suggest alternatives to meet customer requirements
• Build strong relationships and understanding with customers, sales, teammates, and support departments to ensure customer requirements are satisfied consistently
• Act as the customer advocate within Fleming and Baron and provide timely and accurate updates to customers, sales and internal departments
• Work in partnership with sales team to help drive sales growth and uncover new opportunities with the customers
• Additional responsibilities/project as required
• Maintain a safe and harmonious working environment holding self and others accountable to OSHA and ASSA ABLOY standards.
• Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct

The skills and experience you need:

• 2-3 years of experience in a similar role
• Demonstrated track record of providing a stellar customer experience
• Previous experience in a B2B environment supporting custom products within the wholesale, manufacturing, or building materials industry would be a plus
• Previous experience / exposure to working with CRM tools and ERP systems to support customers a plus
• University degree or technology related diploma would be a plus
• Excellent ability to communicate and work successfully within a team
• Thrive in a role that requires the ability to troubleshoot, take initiative and implement processes and actions to resolve issues
• Build positive relationships and handle conflict resolution and build credibility internal and externally

This position may be staffed at an alternative level within the job family to align with the selected candidate\'s skill set, experience, and business needs.

What we offer

We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us - here\'s what we have to offer:

• Learning and career development opportunities, whether it\'s online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.
• Variety of employer-paid benefit plan including a competitive retirement plan, discount portal, recognition and well-being programs \xe2\x80\xa6 to name just a few!

We review applications regularly, so don\'t wait!

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don\'t look at any applications sent by email or post.

If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager at

Let\'s create a safer and more open world - together!

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

#LI-SM1

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it\'s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Woodbridge, ON, CA, L4L 3R5

Customer Service & Contact Center Operations

Travel Required: 0%-10%

Associate

31-Mar-2024

Assa Abloy