Job Description

We are a global company of owners who shape the direction of our company and our own careers. CGI is among the largest independent IT and business consulting services firms in the world, and after 40+ years, we're still growing! The best version of us starts with you! Join CGI as a Director of Consulting Services (DCS) in Toronto, ON.

This is an exciting opportunity to lead a portfolio of engagements for one of our telecommunications clients. This leader will have management responsibility with a significant focus on business development and delivery of consulting/products/services to our client. You will also manage engagement financials, client relationships and members while maintaining profitable growth year over year. We come together as teams with a diversity of backgrounds to solve the complex business and IT challenges with comprehensive services for leading organizations around the world.

Our ideal candidate should possess deep telecommications services domain experience, specifically in the field of IT and related delivery capabilities. You will be responsible for bringing solutions and thought leadership to our clients, work well in collaborative environments, be highly motivated by delivering excellent services to our clients and ensuring their satisfaction. Together we achieve meaningful results for our clients, invigorate the lives of our colleagues, and work to strengthen the communities we call home.

As the DCS, you will lead a team of senior consultants and consultants that will be part of your delivery organization. You will lead strategic pursuits, guide proposal building and orals presentations to create business solutions based on client growth requirements and market-driven business enhancements. Your team will take accountability for the winning of competitive proposals and the successful executions of assignments, projects and large delivery programs coordinating with local and global delivery centers. Employ and leverage your experience and creativity to design, propose and execute solutions for complex client problems in advanced business and technology environments.

Your future duties and responsibilities:

• Act as CGI lead, trusted advisor and business partner in identifying client needs and developing business process and technology solutions that solve critical issues and support organizational priorities
• Build strong relationships with clients in order to better understand and proactively respond to their needs, promote CGI full services offerings and help clients meet their strategic and tactical goals
• Act as outside agent of change for our clients in order to improve services and productivity on an ongoing basis.
• Provide sales leadership to global account teams supporting the client
• Lead the account team in building client account strategies and plans
• Identify solution providers with industry leading solutions for potential partnerships
• Oversee delivery activities, working with delivery executives, to ensure solutions both deliver on-time and on-budget as well as deliver on business value. Ensure teams drive innovation and foster collaboration between CGI and client teams.
• Develop a team, aligned with account growth, to evolve CGI's business within the account
• Meet or exceed bookings, revenue and profit targets for the account
• Accountable for managing the contract, P&L and to maintain alignment across all stakeholders with CGI and the client organization

Client Focused:

• Establish credibility and trust across key decision makers and influencers at client organizations.
• Be recognized as the client and industry expert through a clear understanding of industry best practices, and how CGI solutions support and accelerate the achievement of clients' business goals.
• Assess and respond to gaps between current projects, customer needs, and industry trends/competitive offerings.
• Propose and implement program modifications or enhancements based on performance analysis and client input.
• Prepare and deliver Quarterly Business Reviews. Conduct internal and client governance meetings with key stakeholders
• Act as the Executive Level escalation point-of-contact to ensure appropriate handling and communication of client issues.
• Identify and monitor "at risk" projects and programs that could jeopardize current or future opportunities.
• Service delivery & performance management (SLAs, projects)

Internally Focused:

• Identify new revenue opportunities and partner with Business Development and Delivery Leaders to develop strategy to drive the opportunities.
• Develop and drive client business plans that include all aspects of account management including revenue, revenue growth, client satisfaction, key players, challenges, risks, and opportunities.
• Actively participate with Industry Account Teams in internal discussions regarding new revenue opportunities and contract renewal process to ensure expectations are clearly understood and defined appropriately in terms of CGI's ability to meet client expectations.
• Lead the Account Team to institute positive changes resulting in improved sales opportunities and account penetration.
• Identify and obtain cross-department resources to successfully implement new client initiatives, program enhancements and service offerings.
• Thrives in an entrepreneurial, flexible, results-oriented, performance based environment.
• Resource management: attract and retain internal talent pool by fostering career development. Education
• Bachelor's degree in Management Information Systems, Computer Science or related field of study

Required qualifications to be successful in this role:

• 10+ years of enterprise sales or account management experience; including delivery and contract management.
• Demonstrated success at collaborating, building consensus, and driving multiple projects to completion within cross-functional areas.
• Expertise in management consulting or professional services offerings and go-to-market strategy.
• Ability to develop and build strong productive working relationships with clients and internal stakeholders.
• Ability to lead and participate in executive level business and technology discussions.
• Excellent communication, interpersonal, and organizational skills.
• Strong problem solving and presentation skills.
• Experience with the systems development lifecycle, methodologies, estimating, and architecture will be useful for this role
• Global delivery experience
• Industry experience in Telecommunications and knowledge of retail preferred

Skills:

• Account Management
• Business Development
• Client Management
• Leadership
• Telecommunications

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI - where your ideas and actions make a difference.