It Technical Support Manager
Brossard, QC, Canada
Job Description
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By joining Nortera, you are deciding to make a positive and sustainable impact on yourself, others and the planet. We strongly believe vegetable food is THE solution to bring well-being through food to the nearly 9 billion inhabitants of our planet while preserving its resources. The size of our company gives all employees the opportunity to grow, gain autonomy and be in charge of their projects.
- Group health insurance program
- Employee and family assistance program
- Retirement savings plan with employer contribution
- Reimbursement program for physical activity
- Tuition reimbursement program
- Annual personal tool allowance
- Annual clothing allowance
- Annual safety boots allowance
- Wellness activities
- Referral program
- Paid vacation time
- 1 day paid volunteering time
- Activities where we serve our communities
- Opportunities for advancement within a growing company!
Scope: User equipment (Computers, tablets, VMUs, Peripherals associated with workstations, Fixed phones, cell phones, softphone and WiFi, Walkie-Talkie, Printers...) THE ROLE:
- Manage, coach and motivate staff under your management;
- Ensure a safe work environment in the areas dedicated to the technical teams (i.e. workshops and computer rooms);
- Ensure safe installation of equipment at workstations;
- Conduct strategic planning, manage the project portfolio and budgets of the perimeter;
- Manage the procurement, preparation, deployment and support of equipment;
- Supervise the installation of software on workstations;
- Provide technical assistance to other IT teams to deliver solutions to needs;
- Participate in second level technical support by prioritizing requests;
- Build business relationships with 2nd/3rd level teams and vendors;
- Manage the tools required for the operations of his perimeter (ex. Soti, PXE);
- Participate in the management of IT support tools and processes;
- Ensure compliance of technical documentation and monitoring of performance indicators for its scope;
- Ensure the application of best practices, processes and standards and a technology watch on its perimeter.
- Minimum 5 years of team management experience or other relevant experience;
- Excellent organizational skills;
- Strong technical computer skills;
- Experience in team and project management;
- Strong analytical skills;
- Excellent customer service skills;
- Strong communication and teamwork skills;
- Bilingual French/English.
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Job Detail
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Job IdJD2143145
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBrossard, QC, Canada
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EducationNot mentioned