Job Description

About Us:

-------------


The Brenda Strafford Foundation (BSF) is a charitable organization that currently owns and operates five Aging Care & Senior Living communities in Calgary, AB, and Okotoks, AB. We take pride in providing a safe, caring, and comfortable home environment that caters to the complex needs of our senior residents and families. Locally, in Calgary, BSF also operates Alberta's largest second-stage shelter providing safe shelter and comprehensive support services to women and children leaving abuse and violence.


Our team members not only have the right skills and knowledge for the job - they are also passionate about the mission, vision, and values of BSF!


Team members embody our values:

We put people at the centre of everything we do We boldly pursue quality and innovation with pride and enthusiasm We believe in engagement with all stakeholders and respect every voice We act with compassion, empathy and understanding

The BSF Way:


Putting people first is a way of life at BSF. It's in our values and it's central to the way we do things. We believe in a person-centered approach to our care, services, and environment. By responding to the individual needs of those we serve, we can all play an important role in optimizing well-being and enriching lives... one person at a time.


Through the BSF Way, we uphold our 8 Commitments to:

Get to know what makes a person unique Enable and respect choices Champion everyone's abilities, interests and aspirations Deliver "wow" service Do little things that can make a big difference Be the reason someone smiles Make people feel at home Be present in the moment

The Role:

-------------

Role Overview

This is a temporary, on-site position providing initial Tier 1 support and ticket triage for the Brenda Strafford Foundation. The role will focus on password resets, basic troubleshooting, initial ticket review, and escalation to the existing Tier 1 & Tier 2 team. Occasional hardware setup and configuration may be required.

Key Responsibilities

Provide first-level support for user issues, including account onboarding/offboarding, password resets, and account access management. Perform initial ticket triage and escalate issues to Tier 1 or Tier 2 teams as needed. Conduct basic troubleshooting for hardware and software problems. Assist with initial configuration and setup of desktops, laptops, and peripherals when required. Maintain accurate documentation of actions taken and ticket status. Ensure adherence to security policies and procedures during all support activities Manage in-stock inventory and office space, updating asset records as required.

Why Join Us:

----------------


At The Brenda Strafford Foundation, we are more than a workplace--we are a united team. We believe in fostering a culture where you can grow, collaborate, and make a meaningful impact. You'll be part of a team that values empathy, compassion, and innovation.

Who We're Looking For:

--------------------------

Qualifications

Diploma or coursework in Information Technology (preferred). Basic knowledge of Windows operating systems and PC hardware. Familiarity with Active Directory for user account administration. Strong communication and organizational skills. Ability to work independently and follow established escalation processes. Previous help desk or IT support experience is an asset.

Additional Information:

---------------------------


In accordance with Alberta's Protection for Persons in Care Act, a criminal record check is required for successful candidates.


As a condition of employment with "BSF", all new Health Care Worker hires must provide written proof of immunizations for communicable diseases.

Diversity and Inclusion:

----------------------------


The Brenda Strafford Foundation is proud to be an equal opportunity employer. We are committed to creating and celebrating an environment of inclusion, diversity, equity, and accessibility for all employees.

Ready to Make a Difference?

-------------------------------


If you're ready to bring your expertise to a place where your work will truly matter, apply today and become a vital part of our compassionate team!