Job Description

Job Overview

We are seeking a motivated IT Support Technician - I to join our technical team. This entry-level role is designed to provide essential support for our organization's IT infrastructure, ensuring smooth operation of hardware, software, and network systems. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for technology. This position offers an opportunity to develop foundational IT skills within a dynamic environment, supporting various operating systems and network configurations.

Responsibilities

Provide technical support to end-users via help desk channels, addressing hardware and software issues promptly and professionally. Troubleshoot software problems across multiple platforms including Windows, macOS, and Linux operating systems. Assist with computer management tasks such as software installation, updates, and configuration using tools like SCCM and GPO. Manage user accounts and permissions within Active Directory and perform account maintenance activities. Support network administration tasks including LAN, VPN, DNS, TCP/IP configurations, firewall management, and troubleshooting connectivity issues. Maintain and support computer hardware components and mobile devices to ensure optimal performance. Monitor and assist with IT infrastructure components such as Windows Server environments and network devices like Meraki routers and switches. Utilize ITSM tools such as ServiceNow, BMC Remedy, or Jira for ticket tracking and incident management. Document technical procedures and solutions clearly for future reference. Collaborate with team members to improve existing systems and implement new solutions as needed.

Skills

Strong foundation in technical support, desktop support, and help desk operations. Proficiency in troubleshooting software issues across various operating systems including Windows, macOS, and Linux. Knowledge of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, TCP protocols, and network administration. Experience with Microsoft Office applications and familiarity with Microsoft Windows Server environments. Ability to manage computer hardware components and mobile devices effectively. Familiarity with IT infrastructure management tools like SCCM, GPO, Active Directory, BMC Remedy, ServiceNow, Jira, and Cisco Meraki products. Analytical skills to diagnose complex technical problems quickly and accurately. Excellent communication skills to convey technical information clearly to non-technical users. Understanding of operating systems including Windows (various versions), macOS, Linux distributions. This role is ideal for individuals passionate about technology support who are eager to grow their skills in a collaborative environment while providing exceptional service to users across the organization.
Job Types: Full-time, Part-time, Permanent, Fixed term contract, Casual, Seasonal, Freelance

Pay: $17.75-$25.00 per hour

Work Location: In person