Job Description

www.rxconnect.ca

Founded in 2019, Rx Connect Specialty Pharmacy is a proudly Canadian company, comprised of healthcare professionals with extensive specialty medication experience with a location in Mississauga, Ontario, and another in Calgary, Alberta. We are a distinctive healthcare company, with patient relationship skills that set us apart. We mainly deal with patients who require biologics/specialty medications used in the treatment of chronic medical conditions such as rheumatoid arthritis, psoriatic arthritis, urticaria, ulcerative colitis, and many others.

About the position:

As a IT Support Technician, you will be responsible for supporting and maintaining the organization's network infrastructure. Your role involves assisting in the design, implementation, and optimization of network systems to ensure maximum performance, availability, and security. You will work closely with company staff and the CEO to troubleshoot issues, deploy upgrades, and enhance network capabilities.

Primary Duties & Responsibilities:

Provide day-to-day operational support for network infrastructure, including routers, switches, firewalls, and wireless access points. Respond promptly to network-related issues, troubleshoot problems, and implement solutions to minimize downtime. Assist in the installation, configuration, and maintenance of network hardware and software. Ensure that network devices are properly set up and optimized to meet organizational requirements. Monitor network performance and utilization. Identify areas for improvement and implement optimization strategies to enhance efficiency and reliability. Utilize network monitoring tools to proactively detect and resolve issues before they impact users. Provide technical assistance and guidance to end-users regarding network connectivity, access issues, and related concerns. Collaborate with cross-functional teams, including IT support, system administrators, and application developers.

Experience and Educational Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience). Strong understanding of networking concepts, protocols, and technologies (e.g., TCP/IP, DNS, DHCP, VLANs, VPNs). Hands-on experience with Microsoft technologies, including Azure, Exchange, SharePoint, Microsoft 365, and Intune. Practical knowledge of Active Directory (on-premises) and Azure Active Directory (cloud/AAD) for user/group management, GPOs, authentication, and permissions. Experience with RDP protocols and secure remote connectivity solutions. Knowledge of network security principles and best practices. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work effectively both independently and as part of a team. Relevant certifications (e.g., CCNA, CompTIA Network+, CISSP) are a plus
Our hours of operation are Monday-Friday from 9am-5pm. We offer a competitive salary, as well as opportunities for career advancement within our growing company. If you are passionate about helping patients and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

To apply, please submit your resume and cover letter. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Job Type: Part-time

Pay: $22.00-$24.00 per hour

Benefits:

Casual dress Company events On-site parking
Ability to commute/relocate:

Mississauga, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have experience working on Admin Office365 (Azure, Exchange, OneDrive, Outlook, Teams, SharePoint etc.) ? Do you have hands-on experience working with Windows Server 2016/19, Active Directory, Hyper-V, RDS, and RDP ? This position would be part-time, two days a week. Would you be comfortable with this?
Experience:

in user Onboarding/offboarding: 1 year (required)
Work Location: In person