Husky Technologies TM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. Husky Technologies TM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with \xe2\x80\x93 and be challenged by \xe2\x80\x93 a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation. Husky Technologies TM Canadian manufacturing facilities and global headquarters are located in Bolton, Ontario on a large, beautiful campus located just 20 minutes north of Toronto\xe2\x80\x99s Pearson International Airport. Features include a fitness and wellness center, intramural sports activities, on-site cafeteria, and clean, state-of-the-art manufacturing facilities with outstanding safety records. We offer a great work environment and competitive total compensation package, including above market retirement savings plan and market competitive group benefits. Husky Technologies TM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution \xe2\x80\x93 then we want you to join the Husky Technologies TM team! GENERAL JOB DESCRIPTION: In this entry level role, you will provide technical support for Husky computer users primarily within our Bolton Campus. This position may require shift work of weekdays and weekday afternoons. Support is provided to campus based and remote workforce users and includes supporting all hardware, software, networks and peripheral equipment. As part of the Corporate IT Helpdesk team, you will need problem solving skills, communications, interpersonal skills and time management skills, along with patience and a customer and team friendly attitude. You will be expected to display initiative in developing new and innovative technical solutions. You require the ability to identify common problems and take ownership to ensure that the escalation process is adhered to. KEY RESPONSIBILITIES/AREAS OF ACCOUNTABILITY \xe2\x80\xa2Prepare PCs for deployment to end users, organize and schedule deployment time along with assisting the end user to transfer all their data and re-install software manually as required. \xe2\x80\xa2Directly interacting with users calling and fielding IT support tickets entered in the Ticket Support System \xe2\x80\xa2Troubleshoot and manage incoming hardware, software or network problems \xe2\x80\xa2Log all support requests \xe2\x80\xa2Active directory basic account administration \xe2\x80\xa2Gathering information of incident if not all information is provided by user \xe2\x80\xa2Providing resolution, if possible, and administrative functions surrounding resolution \xe2\x80\xa2Recognize and escalate more difficult problems to Tier 2/3 support \xe2\x80\xa2Deliver efficient support to the user community \xe2\x80\xa2Maintenance of the User Desktop including client site service health (ie: SCCM client) and applications TECHNICAL/PROFESSIONAL KNOWLEDGE, SKILLS & ABILITIES: If appropriate, identify the specific technical/professional skills, knowledge and abilities required or preferred for this job (e.g. strong project management skills; strong interpersonal skills; report writing skills, negotiation skills, etc.) \xe2\x80\xa2Installation, configuration, management, and support expertise of the following software products: Microsoft Office and various Microsoft Windows OS versions. \xe2\x80\xa2Installation, configuration, management, and support expertise for workstations, printers, and network servers QUALIFICATIONS: EDUCATION \xe2\x80\xa2High School or College graduate \xe2\x80\xa2Completed basic Information Technology courses RELATED EXPERIENCE \xe2\x80\xa22 year in a computing environment preferred. \xe2\x80\xa2Helpdesk/Support experience preferred. \xe2\x80\xa2College Diploma in an IT related field preferred \xe2\x80\xa2Industry designations ( A+, Network+) are considered favorable \xe2\x80\xa2Minimum 1 year relevant experience in a technical support role is considered favorable \xe2\x80\xa2Self-motivated, strong initiative, integrity, teamwork \xe2\x80\xa2Customer service oriented \xe2\x80\xa2Strong technical troubleshooting abilities \xe2\x80\xa2Excellent communication skills are essential \xe2\x80\xa2Windows 7/ Windows 10 troubleshooting experience \xe2\x80\xa2Microsoft 2016/365 troubleshooting experience \xe2\x80\xa2Windows Active directory administration \xe2\x80\xa2PC Hardware and peripherals troubleshooting/repair \xe2\x80\xa2TCP/IP basic networking troubleshooting \xe2\x80\xa2Network Printer installation and troubleshooting Husky Technologies TM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky Technologies TM conditions all offers of employment on satisfactory completion of background checks. Husky Technologies TM is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially. No agency or telephone inquiries please. Job Types: Full-time, Permanent Salary: $35,919.36-$55,954.23 per year Benefits:

• Dental care
• Employee assistance program
• On-site gym
• Paid time off
• Relocation assistance
• RRSP match
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Bolton, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location