Job Description

Who we are: Amilia is more than just a tech company \xe2\x80\x93 we\xe2\x80\x99re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients!

What we do: We provide an eCommerce platform for activities and recreation. Our platform enables organizations to engage and connect with their community by making it easy to find, register, and pay for activities online.

How we do what we do: We provide all our team members with the tools and flexibility they need to succeed every day. We also put an emphasis on collaboration and encourage everyone to bring new ideas to the table, even if it\xe2\x80\x99s outside of your department.

Why we do what we do: We\xe2\x80\x99re not just here to sell software \xe2\x80\x93 we want to revolutionize the way recreation organizations leverage technology. Every Amilian is incredibly invested in our mission to disrupt the status quo and help our clients achieve great things.

What to expect:

As an IT Support Specialist, you will be responsible for the effective management of information technology used by all company employees. You will configure the workstations, perform first and second line support and follow up on requests from employees. You will also have to proceed with the installation of hardware components and software on the workstations and ensure the proper functioning of the computer equipment.

You\xe2\x80\x99ll be responsible for:

• Participate in sorting and prioritizing support requests;
• Perform level 1 and 2 support for all enterprise systems (e.g., Office 365, Aircall, etc.);
• Solve problems related to operating systems and software installed on workstations;
• Provide support to employees in the use of the computer tools made available to them;
• Create and keep technical documentation up to date (e.g., in connection with computer tools);
• Resolve anomalies or breakdowns in the operation of office equipment (e.g., audio-visual equipment) and provide solutions to ensure optimal operation and use;
• Responsible for keeping inventory of Office equipment to the best of your ability.
• Collaborate with system administrators in the management of the network and computer equipment;
• Participate in IT projects.
• Take charge of the employees\xe2\x80\x99 onboarding and offboarding processes.

• College diploma (DEC) in information technology or equivalent;
• 1 to 2 years of experience in a similar role;
• In-depth knowledge of the operation of Microsoft Windows workstations and the Microsoft Office suite;
• Basic knowledge of Active Directory;
• Basic knowledge of networking (network switch, firewall);
• Knowledge of Powershell is considered an asset;
• Excellent diagnostic and problem-solving skills;
• Sense of organization and priority management;
• Team spirit;
• Quick leaner.
• Initiative and autonomy;
• Attention to detail and rigor;
• Good written and verbal communication;
• Bilingual, both spoken and written (French and English).

• A competitive and progressive salary;
• A group RRSP employer contribution up to 5%;
• A $750 wellness allowance per year;
• 4 weeks\' vacation and 8 sick days yearly;
• Flexible hybrid work model (home-office);
• A strong work-life balance: flexible hours, and year-round mini-Fridays;
• Skill development opportunities through engaging workshops, trainings, access to Udemy and opportunities to attend conferences;
• Companywide and team bonding activities to connect with your peers throughout the year;
• Weekly Bootcamp and Yoga classes for Amilia ;
• 25% discount on annual membership for STM and EXO;

• Up to 15 hours of group volunteering paid per year;
• In-office snacks, including fresh fruit baskets, coffee, beverages, and free drinks.

Amilia