Job Description

Salary:

Join our well-established, vibrant, and growing company in an exciting role as a Senior IT Support Specialist in our IT Operations Team. Use your unique combination of skills in onboarding and supporting of users and their software and hardware needs to drive results from imagination to reality. This is an excellent opportunity for a candidate who is seeking a temporary, 14 month position in a growing company or for a seasoned IT support professional who enjoys helping people resolve their computer needs. As a Senior IT Support Specialist, you will:

• Be a key member of our onboarding and user support team
• Purchase and support systems, software and hardware inventories
• Be responsible for delivery of the 1st and 2nd level end-user support for incidents, requests and problems

We have several major projects ahead that will significantly contribute to the growth of the business. If you want an exceptional opportunity, then this will be an exciting and rewarding career move for you! CoreAVI is revolutionizing the aviation, automotive and autonomous spaces with its safety critical innovations, inspiring cutting-edge technological advances. CoreAVI architects safety critical graphics and compute solutions supporting safe autonomy, machine vision, AI, and visualization applications in the automotive, unmanned vehicle and industrial IoT markets, as well as commercial and military avionics systems. We are people innovating a safe and secure autonomous world. Come learn more at www.coreavi.com. As CoreAVI continues to grow and expand into new markets, we need creative, self-driven individuals to join our team and share in the success, but more importantly, enjoy the journey there. So, if you like the sound of what our team enjoys today, and you want to be part of our tomorrow, here\'s what we are looking for. Main Responsibilities:

• Deployment and recovery of computers, other peripherals
• Handling onboarding/offboarding requests for our end user base while maintaining inventory/financial tracking of equipment
• Provide 1st and 2nd level Incident / Request management support to IT end-users, with a particular emphasis and focus on first call / level resolution
• Accountable and responsible for the monitoring and alerting to key service impacting situations; includes appropriate IT and business escalation management
• Accountable to Service and Operational Level agreements between the business and IT
• Continuous improvement, automation and innovation in the management and delivery of Service Desk process and operations, inclusive of building and documenting improvements
• Software and Hardware Inventory Management
• Manage shipping of equipment
• Perform other duties as required

Required Skills & Experience

• Degree or diploma in a Computer Sciences program and/or related industry experience
• Experience with Microsoft 365 (Exchange Online, Sharepoint, Onedrive, Teams), Azure AD (Entra ID), Active Directory
• Knowledge of ITIL IT service management processes, an ideally specific experience working within Incident, Problem, Change, SLM, and Service Desk competencies
• Experience with call logging and metrics gathering processes and technologies
• Working knowledge of Windows desktop platforms including Windows 10
• Working knowledge of desktop / laptop hardware technologies
• Working knowledge of Microsoft networking technologies
• Experience supporting users remotely
• Experience working with ticketing systems, such as Jira Service Desk, an asset
• Ability to make decisions independently using logical assumptions and factual information
• Ability to develop highly effective relationships with customers, peers, and operational staff characterized by mutual trust and respect

Desired Skills:

• Experience with Endpoint Manager / Intune (autopilot an asset)
• Scripting using PowerShell, Batch, Python, Bash, etc.
• Experience with GitHub
• Physically assemble a computer from components
• Enjoy working in an office in Uptown Waterloo
• Outstanding verbal and written communication
• Strong organization and technical skills
• Excellent analytical / problem solving skills
• Ingrained sense of accountability and ownership
• ISO 27001 Compliance

Why work for CoreAVI? CoreAVI is unique; a unique company built around the talents of our people. We are small enough to be personal but strong enough to be a market leader. Our achievements are global, and our technology ubiquitous in avionics, but our ambition is even larger. CoreAVI is a home for talented people who want to contribute to building products and delivering solutions that matter. Take time to read about some of CoreAVI employees\' stories (What our Employees are Saying), and if you think you are right for our team, then reach out. We are ready to help you find a future in our future. Here are some of the main reasons our team enjoys working at CoreAVI:

• Technically challenging and rewarding work. Working on the leading edge of new CPU and GPU technology, our team is always doing something new and innovative.

• Teamwork. Everyone says it, but we really have it. Our team will not watch one-person struggle with an issue, they really do support them.

• Flexible working environment. We recognize that the pressures of everyday life mean flexibility is important to our staff.

• Small Company Culture. As we have grown from a small company to the larger one that we are today, we have maintained the values we have always had. A great sense of camaraderie and a small management team that make decisions fast allows us to be nimble and get our products to market first

• A company that is growing. If we are not pushing technology forward, we are falling back and that\'s why we\'re not frightened to lead the market with innovative new products that our customers need both now and in the future.